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- Tasks: Sort and manage mail, support office tasks, and assist with events.
- Company: Join a leading software company transforming data analytics for global institutions.
- Benefits: Enjoy daily meals, snacks, and excellent job growth opportunities.
- Why this job: Be part of a mission-driven team making a real-world impact.
- Qualifications: 1+ years in facilities or mailroom support; strong organisational skills required.
- Other info: Onsite role in London; must be local and able to lift up to 50 lbs.
London, UK (Local candidate only - onsite)
£13.96 GBP - £16.69 GBP hr
Long term ongoing contract - no end date (based on performance)
Full-time M-F (8:30am - 5:30pm) onsite
Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis.
This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily!
Core Responsibilities:
- Sort mail, such as returned letters, adjustments, bills, orders and payments; dispose of junk mail.
- Utilize mail and package delivery system to log all incoming mail.
- Resolve issues with incorrect, returned mail.
- Process outgoing shipments (Fed-Ex, UPS, DHL and USPS); weigh mail to determine correct postage.
- Receive outgoing packages, mail and apply correct postage; arrange for pickup of outgoing mail.
- Triage all incoming work order tickets from CMMS systems and assign to correct delegate.
- Handle light office tasks such as photocopying and printing.
- Regularly communicate with vendors such as property management and parking services to process waivers for employees for building related services.
- Handle ordering and inventory control for technology, shipping, and office related supplies.
- Replenish PPE, First Aid, and all office supplies with scheduled cadences at designated stations throughout office.
- Complete inspections and audits of janitorial team procedures; provide feedback to vendor on areas to improve.
- Support for setups of onsite meetings, events, and leadership visits.
- Support other tasks related to success of mission critical work for business.
- Attention to detail with a discerning eye for excellence.
- Excellent communication, interpersonal, organizational, analytical and problem-solving skills.
- A focus on effective teamwork, with the capability to thrive in an autonomous environment.
- Willingness and ability to be on-call to address critical incidents as and when they arise.
What We Require:
- 1+ years’ experience supporting facilities, hospitality or mailroom/processing shipments and mail.
- Experience working with FedEx, UPS, DHL and USPS pick up/delivery policies - either personally or through work experience.
- Able to weigh mail and determine correct postage.
- Must be comfortable wearing multiple hats; interested in supporting events as needed (setting up chairs etc.), ordering inventory for office related supplies, etc.
- Able to learn ticketing systems to track work orders (CMMS ticketing/work order systems).
- Some understanding of handling work orders that come through in ticketing systems.
- Must have worked in a role that required knowing how to prioritise.
- Must be very organized (to-do list etc.) to complete tickets and urgent matters before end of the day.
- Requires a “can do” and “get it done” attitude; not putting things off.
- Must be able to lift up to 50 lbs. and climb up to 10 ft. ladders.
- Ability to perform on-call duties and overtime as required.
- Able to support other office duties/teams and comfortable supporting other tasks on occasion.
- Must pass standard background check.
Jr Office Support Specialist (Mailroom) employer: TCWGlobal
Contact Detail:
TCWGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr Office Support Specialist (Mailroom)
✨Tip Number 1
Familiarise yourself with the mailroom processes and logistics. Understanding how to sort and process mail efficiently will give you an edge during interviews, as it shows your proactive approach to the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Demonstrate your organisational skills by creating a mock schedule or checklist of daily tasks you would manage in the role. This practical demonstration can impress interviewers and show your readiness to take on responsibilities.
✨Tip Number 4
Be prepared to discuss your experience with ticketing systems and prioritising tasks. Highlight specific examples where you've successfully managed multiple responsibilities, as this aligns with the job's requirements.
We think you need these skills to ace Jr Office Support Specialist (Mailroom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mailroom operations, facilities support, or hospitality. Emphasise any specific skills related to handling shipments and using ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle multiple tasks, your attention to detail, and your problem-solving skills, as these are key for this position.
Highlight Relevant Experience: In your application, clearly outline your previous experience with mail services, including any familiarity with FedEx, UPS, DHL, and USPS. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Jr Office Support Specialist role.
How to prepare for a job interview at TCWGlobal
✨Show Your Organisational Skills
As a Jr Office Support Specialist, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Mailroom Operations
Make sure you understand the basics of mailroom operations, including how to process shipments and the policies of major carriers like FedEx and UPS. Being knowledgeable about these processes will show your potential employer that you're ready to hit the ground running.
✨Emphasise Teamwork and Communication
This role requires effective teamwork and communication skills. Be prepared to discuss how you've worked collaboratively in previous roles and how you can contribute to a positive team environment.
✨Demonstrate a 'Can-Do' Attitude
The job description highlights the need for a proactive approach. Share instances where you've taken initiative or gone above and beyond in your previous roles. This will reflect your readiness to tackle challenges head-on.
