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- Tasks: Sort and manage mail, process shipments, and support office operations.
- Company: Join a leading software company transforming data technology for global institutions.
- Benefits: Enjoy daily meals, snacks, and excellent job growth opportunities.
- Why this job: Be part of a mission-driven team making a real-world impact.
- Qualifications: 1+ years in facilities or mailroom support; strong organisational skills required.
- Other info: Onsite role in London; must be able to lift 50 lbs and climb ladders.
London, UK (Local candidate only - onsite)
£13.96 GBP - £16.69 GBP hr
Long term ongoing contract - no end date (based on performance)
Full-time M-F (8:30am - 5:30pm) onsite
Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics.
This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily!
Core Responsibilities
- Sort mail, such as returned letters, adjustments, bills, orders and payments; dispose of junk mail
- Utilize mail and package delivery system to log all incoming mail
- Resolve issues with incorrect, returned mail
- Process outgoing shipments (Fed-Ex, UPS, DHL and USPS); weigh mail to determine correct postage
- Receive outgoing packages, mail and apply correct postage; arrange for pickup of outgoing mail
- Triage all incoming work order tickets from CMMS systems and assign to correct delegate
- Handle light office tasks such as photocopying and printing
- Regularly communicate with vendors such as property management and parking services to process waivers for employees for building related services
- Handle ordering and inventory control for technology, shipping, and office related supplies
- Replenish PPE, First Aid, and all office supplies with scheduled cadences at designated stations throughout office
- Complete inspections and audits of janitorial team procedures; provide feedback to vendor on areas to improve
- Support setups of onsite meetings, events, and leadership visits
- Support other tasks related to success of mission critical work for business
- Attention to detail with a discerning eye for excellence
- Excellent communication, interpersonal, organizational, analytical and problem-solving skills
- A focus on effective teamwork, with the capability to thrive in an autonomous environment
- Willingness and ability to be on-call to address critical incidents as and when they arise
What We Require
- 1+ years’ experience supporting facilities, hospitality or mailroom/processing shipments and mail
- Experience working with FedEx, UPS, DHL and USPS pick up/delivery policies - either personally or through work experience
- Able to weigh mail and determine correct postage
- Must be comfortable wearing multiple hats; interested in supporting events as needed (setting up chairs etc.), ordering inventory for office related supplies
- Able to learn ticketing systems to track work orders (CMMS ticketing/work order systems)
- Some understanding of handling work orders that come through in ticketing systems
- Must have worked in a role that required knowing how to prioritise
- Must be very organized to complete tickets and urgent matters before end of the day
- Requires a “can do” and “get it done personally” attitude; not putting things off
- Must be able to lift up to 50 lbs. and climb up to 10 ft. ladders
- Ability to perform on call duties and overtime as required
- Able to support other office duties/teams and comfortable supporting other tasks on occasion
- Must pass standard background check
Jr Office Support Specialist (Mailroom) employer: TCWGlobal
Contact Detail:
TCWGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr Office Support Specialist (Mailroom)
✨Tip Number 1
Familiarise yourself with the mail and package delivery systems like FedEx, UPS, DHL, and USPS. Understanding their policies and procedures will give you an edge during the interview, as it shows you're proactive and knowledgeable about the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or priorities in previous roles. This is crucial for the Jr Office Support Specialist position, where you'll need to juggle various responsibilities effectively.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've resolved issues in a fast-paced environment. The ability to handle unexpected challenges is key in this role, so be ready to share your experiences.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be prepared to discuss how you've worked with others to achieve common goals, as this role requires effective communication and a team-oriented mindset.
We think you need these skills to ace Jr Office Support Specialist (Mailroom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in mailroom operations, facilities support, or any roles that required organisational skills. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle mailroom tasks, manage inventory, and support events, as well as your problem-solving skills.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, communication, and the ability to work autonomously. Provide examples of how you've successfully managed multiple tasks or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TCWGlobal
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Jr Office Support Specialist. Familiarise yourself with mailroom operations, including sorting mail, processing shipments, and using ticketing systems. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss how you manage tasks and prioritise work. Bring examples from your previous experience where you successfully handled multiple responsibilities or tight deadlines.
✨Demonstrate Communication Skills
Effective communication is key in this role, especially when liaising with vendors and team members. Be ready to share instances where your communication skills made a difference in resolving issues or improving processes.
✨Emphasise Your Team Player Attitude
This position involves working closely with others, so highlight your ability to collaborate and support your colleagues. Share examples of how you've contributed to team success in past roles, and express your willingness to pitch in wherever needed.
