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- Tasks: Lead community engagement and operational initiatives to enhance member experiences.
- Company: Join a leading Software Development client focused on community excellence.
- Benefits: Earn £30/hr with potential for extension and flexible work options.
- Why this job: Shape community strategies while influencing product development in a dynamic team.
- Qualifications: 2 years of community management experience and strong communication skills required.
- Other info: Experience with Jira and Confluence is a plus; background in construction is beneficial.
The predicted salary is between 54000 - 72000 £ per year.
Community Digital & Operations Manager
Payrate: 30 GBP/hr
Location: UK
Full Time
Start Date: 3/3/25
Length of Assignment: 10 Months
Potential for extension
Our leading Software Development client is hiring a Community Digital & Operations Manager to join their dynamic Community Team. This is an exciting opportunity to play a crucial role in shaping and enhancing the company’s community experience. This position sits at the intersection of digital community engagement and operational excellence, providing an exciting opportunity to drive member engagement while building scalable processes.
You will lead the community moderation efforts, develop content strategies for engagement, and collaborate with their support team to ensure exceptional experiences for the members. Additionally, you will spearhead operational initiatives, implementing tools and processes that improve team efficiency and effectiveness.
This role is ideal for a community professional looking to expand their impact beyond traditional community management. You will have the chance to influence product development, streamline team operations, and create scalable systems. If you thrive in an environment where you can blend strategic thinking with hands-on execution, and you are passionate about building both community and operational excellence, this role offers the perfect next step in your career.
Responsibilities:
Digital Experience
• Moderation and Member Support: Lead day-to-day moderation activities, ensuring timely and effective support for members while implementing an updated management playbook to enhance community engagement.
• Strategic Planning: Develop, deploy, and maintain a comprehensive content and engagement calendar aimed at driving increased member interaction and participation.
• CSR Partnership Management: Oversee and expand our CSR (Support Team) partnership program, ensuring timely, relevant, and collaborative responses to member forum posts.
• Development Roadmap: Collaborate with the Audience Reach and Engagement product
and web teams to maintain a coordinated development roadmap and ensure ongoing site development that aligns with community goals.
Team Operations
• Operations Roadmap: Work with team members to identify and implement operational improvement solutions, frameworks, calendars, etc.
• Jira Lead: Assess our current instance, enhance processes, and serve as our team’s Jira point of contact.
• Documentation Standardization: Manage the launch, standardization, and ongoing maintenance of the team’s Confluence instance.
• Monthly & Quarterly Metrics: Provide administrative support in completing required monthly & quarterly reports.
• Cross-Functional Requests: Manage and respond to marketing queue requests.
Requirements:
• 2 years of community management experience
• Demonstrated experience in moderating online communities
• Strong problem-solving skills with the ability to identify process improvements and deliver scalable solutions
• Excellent written and verbal communication skills
• Experience with enterprise community platforms (i.e Gainsight, Vanilla, etc.) and moderation tools
• Strong organization skills and attention to detail
• Ability to work independently and across time zones managing multiple priorities
• Experience with Jira and Confluence administration
• Background in construction is a plus
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
Community Digital & Operations Manager employer: TCWGlobal
Contact Detail:
TCWGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Digital & Operations Manager
✨Tip Number 1
Familiarize yourself with community management tools like Jira and Confluence, as these are essential for the role. Being able to demonstrate your proficiency in these platforms during discussions can set you apart from other candidates.
✨Tip Number 2
Showcase your experience in moderating online communities by preparing specific examples of how you've successfully engaged members and resolved conflicts. This will highlight your hands-on experience and problem-solving skills.
✨Tip Number 3
Research the company’s current community initiatives and think about how you can contribute to enhancing them. Bringing fresh ideas to the table during interviews can demonstrate your strategic thinking and passion for community engagement.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations for this role. This can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Community Digital & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant community management experience, especially any roles where you've led moderation efforts or developed content strategies. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and operational excellence. Share specific examples of how you've driven member interaction and improved processes in previous roles. This is your chance to showcase your strategic thinking and hands-on execution skills.
Showcase Relevant Skills: Highlight your experience with tools like Jira and Confluence, as well as any enterprise community platforms you've worked with. Mention your problem-solving skills and ability to manage multiple priorities, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as strong written communication skills are essential for this position. A polished application reflects your attention to detail.
How to prepare for a job interview at TCWGlobal
✨Show Your Community Passion
Make sure to express your enthusiasm for community management. Share specific examples of how you've engaged with online communities in the past and the impact it had on member experience.
✨Demonstrate Operational Excellence
Be prepared to discuss your experience with operational improvements. Highlight any tools or processes you've implemented that enhanced team efficiency, especially in a community setting.
✨Familiarize Yourself with Tools
Since the role involves using Jira and Confluence, brush up on these tools before the interview. Be ready to talk about your experience with them and how you've used them to manage projects or documentation.
✨Prepare for Strategic Discussions
Think about how you would develop a content and engagement calendar. Be ready to share your ideas on driving member interaction and participation, as this will be a key part of the role.
