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For Companies At a Glance
- Tasks: Manage daily office operations and enhance employee engagement in a dynamic environment.
- Company: Join a forward-thinking company focused on employee satisfaction and operational excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant workplace culture.
- Why this job: Be the go-to person for site operations and make a real difference in employee experiences.
- Qualifications: Strong organisational skills and experience in office management or operations.
- Other info: Onsite role with opportunities to lead exciting projects and initiatives.
The predicted salary is between 36000 - 60000 £ per year.
As an Office Service Supervisor, you will oversee all activities at your assigned office, manage daily operations, and serve as the main point of contact. You will work with the client Site Leaders, Finance, and other departments to address business needs, collaborating with the client's Real Estate Site Services (RESS) Regional Lead and Subject Matter Experts to enhance employee engagement, satisfaction, and service efficiency. Onsite presence is required, and you may be contacted about facility emergencies outside working hours, but responding is optional. This job is part of the Office Operations function, responsible for providing office support to a client, business function or individual contributor.
What You'll Do:
- Serve as the client's primary point of contact for local Site Leaders, RESS Regional Lead, and all local employees regarding day-to-day site operational matters.
- Oversee all aspects of site operations relevant to the location, including Reception, Security, Business Continuity, Emergency Response Planning, Environmental Health and Safety programs, Ergonomics, Green Initiatives, Sustainability, Food Services, Supplies, Record Retention, Asset Management, Recycling, Satisfaction Surveys, Transport Services, and related activities.
- Collaborate with client Site Leadership and the RESS Regional Lead to foster a positive Employee Experience by proactively addressing individual, team, and site needs and managing the local work environment. Assist clients in developing action plans based on employee survey outcomes, Suggestion Box inputs, and feedback from site meetings.
- Partner with client Site Leadership to establish and implement site-level initiatives, leveraging best practices from the RESS Regional Lead for planning and execution.
- Work closely with the client RESS Regional Lead and Finance team to prepare, manage, and forecast site operational budgets and costs. Collaborate with RESS Regional leadership to identify opportunities for cost optimization and service enhancement.
- Supervise contract administration, insurance, and risk management for all site services and vendors, ensuring compliance with client legal requirements.
- Provide and manage occupancy plans and seating assignments, utilising RESS resources to develop options that support business space requirements.
- Oversee and coordinate office moves, expansions, and facility projects-including HVAC, electrical, plumbing-by leveraging client RESS regional support.
- Act as the primary liaison for property management services provided by the landlord and coordinate visits for internal and external guests, including regulatory agencies.
- Support and coordinate Corporate Shipping, Receiving, and Global Trade functions.
- Offer local assistance for onboarding, orientation, university relations, and recruitment processes.
- Coordinate with the IT team to support new hires, telecommunications, videoconferencing, and laboratory or site requirements as necessary.
- Organise, implement, and manage Global Citizenship initiatives at the site, including employee events, charitable contributions, and community relations activities.
Office Operations Manager in Cambridge employer: TCWGlobal
Contact Detail:
TCWGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Operations Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission, especially around employee engagement and operational efficiency.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience in managing operations and collaborating with teams effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Office Operations Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Operations Manager role. Highlight relevant experience and skills that match the job description, like managing daily operations and collaborating with various teams.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've enhanced employee engagement or managed site operations in the past.
Showcase Your Communication Skills: As the main point of contact, strong communication is key! Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at TCWGlobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Operations Manager role. Familiarise yourself with the key responsibilities listed in the job description, such as overseeing site operations and collaborating with various departments. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences that showcase your skills in managing operations, enhancing employee engagement, or handling emergencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will not only make your answers more compelling but also show how you can apply your experience to the new role.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with Site Leaders and other departments, be ready to discuss how you’ve successfully collaborated in previous positions. Highlight any initiatives you've led or participated in that improved team dynamics or operational efficiency. This will illustrate your ability to foster a positive work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the challenges the team is currently facing, or how success is measured in this role. This shows that you’re engaged and serious about contributing to the organisation, plus it gives you valuable insights into whether the company is the right fit for you.
