Your responsibilities:
Technicians are expected to support the Onsite/remote users in respective regions.
Provide PC, VDI host (user facing) and Mobile Device Support, as outlined in the corresponding Service sections, ‘PC Lifecycle Management’ and ‘Site Support’
Provide printing Service Support
Manage break-fix service (Hardware & Software)
Raise user awareness of IT tips and tricks
Support the IT Navigator Service, as outlined in the corresponding Service section
Support remote MITSC (Mobile IT Solution Centers) Service, as outlined in the corresponding Service section.
Provide business event support as required
Coordinate the Loan of IT accessories
Provide desktop application support when applicable.
Facilitate new technology implementation (setup, training etc.)
Documents, maintains, upgrades or replaces hardware and software systems
Communicating clearly in written and verbal form
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
Installing wires and cables as well as splice wires or cables
Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
Essential skills/knowledge/experience:
Must to have
1. Expertise on windows 10/11 administration
2. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
3. Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices)
4. Hands on Experience on MS Office upgrades / deployments
5. Working knowledge on Dell laptops/Desktops hardware issues
6. Troubleshooting Office issues
7. Knowledge in troubleshooting VPN related issues
8. Mobile Device Management support
9. Experience on Windows Imaging process using deployment method
10. Experience in Data Migration tools and O365 One drive
11. Knowledge on one drive
12. Basic knowledge of Network and Server Administration.
13. Good communication skills.
Good to have
1. SCCM Knowledge
2. Experience on Office 2016 upgrades / Deployments
3. Microsoft windows 10/11 Certification
4. MAC iOS Knowledge
Verbal and written proficiency in Native + English language Desirable
