Business Analyst in Windsor

The Role

Your responsibilities:

• Support the NTB Product Manager with a strong focus on the digital onboarding of energy customers, including direct, partner, and PCW sales channels.

• Act as a bridge between Product and Technology, supporting the Product Manager and squad through the optimisation lifecycle with a particular focus on technical feasibility, dependency management, and cross-squad coordination and alignment.

• Contribute to the optimisation and continuous improvement of digital customer journeys, ensuring effective conversion rate optimisation and enhanced customer experience.

• Collaborate closely with product, design, and engineering teams to translate business requirements into clear, actionable solutions.

• Provide clear and confident communication to stakeholders, simplifying complex concepts and ensuring shared understanding across teams.

Essential skills/knowledge/experience:

• Strong understanding of industry processes for Energy Suppliers, particularly around Change of Supply (CoS), Partner/PCW acquisitions and retention, and Home Move journeys.

• Proven experience working in agile delivery teams within digital or ecommerce environments.

• Strong knowledge of digital customer journeys and best practices for conversion rate optimisation.

• A data-driven mindset, with excellent prioritisation, analytical, and problem-solving skills.

• Ability to work cross-functionally and collaborate effectively with diverse teams, including product, design, and technology.

• Excellent stakeholder management and communication skills, with the ability to simplify and articulate complex ideas clearly.

Desirable skills/knowledge/experience:

• 8+ year of experience in domain and as a business analyst.

• Experience with Salesforce CRM

• Previous experience as a Digital Product Manager or Business Analyst in a digital-first or ecommerce-led organisation.

• Experience working within the energy or utilities sector.

• Exposure to partner-led digital channels, including PCWs and third-party integrations.

• Familiarity with experimentation frameworks, A/B testing, and performance optimisation tools.

• Experience coordinating work across multiple squads or teams in a scaled agile environment.