The Role
We are seeking an Amazon Connect Engineer / Lead Developer to design and deliver secure, scalable AWS platforms.
The role covers voice, chat, IVR, and assisted service, including integrations with customer application and LivePerson.
Ensure solutions align with enterprise architecture and regulatory standards.
This clientfacing role requires strong AWS expertise and stakeholder engagement to enhance customer experience.
Your responsibilities:
Design, develop, and implement Amazon Connect based omnichannel contact center solutions
Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)
Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs
Implement AI/MLdriven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services
Support CI/CD pipelines, Infrastructure as Code (Terraform / CloudFormation), and DevOps practices
Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices
Participate in architecture and design discussions, document solution designs, configurations, and operational procedures
Engage directly with customers to understand business needs, present technical solutions, and provide consulting support
Essential skills/knowledge/experience:
Strong handson experience with Amazon Connect (flows, routing, integrations)
Proven experience with AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, S3
Proficiency in Node.js / Python / JavaScript and REST API development
Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP
Experience delivering productionscale cloud contact center solutions
Knowledge of IAM, security, compliance, and cloud governance
Desirable skills/knowledge/experience:
Clientfacing, confident communicator, Proactive, selfdriven, and solutionoriented
Strong team player, leadership mindset, Experience working in Agile / crossfunctional teams
Stakeholder management, Committed to delivery excellence and quality standards
Mid to Senior Level: 4–6+ years overall, with 3–5 years on Amazon Connect
AWS Certification (Solutions Architect or Developer)
Experience with Amazon Lex, Contact Lens, AI/ML integrations
Exposure to realtime analytics and reporting (QuickSight, Kinesis)
Experience with React and modern web technologies
