The Role
We are seeking Desktop Support Engineers (SC Cleared) to support the Enterprise Laptop Hardware (ELH) Device Deployment & Distribution Programme. The role focuses on device deployment, post-build validation, end-user setup, and onsite support across Thames Water UK locations.
Your responsibilities:
1. Device Deployment & Setup
• Receive, record, and stage laptops at central and distribution sites
• Deploy OS images using SCCM Task Sequences
• Install and configure endpoint hardware (laptops, monitors, peripherals)
2. Post-Build Validation & Testing
• Perform post-build checks (boot, login, network, application access)
• Ensure devices meet quality standards before handover
• Capture test evidence using agreed checklists
3. End-User Handover & Support
• Conduct physical device handover using approved checklists
• Provide basic user guidance and onboarding support
• Capture user acknowledgement for audit records
4. Asset Management & Documentation
• Update asset tracking systems
• Maintain chain-of-custody records
• Maintain deployment logs and documentation
5. Issue Handling & Escalation
• Resolve basic deployment and hardware issues
• Escalate complex issues to SOE/Imaging SME
• Support defect tracking processes
6. Floor Support & Hypercare
• Provide floor-walking support post deployment
• Assist users during transition period
• Support Hypercare activities
7. Logistics & Site Coordination
• Support packaging, labelling, and device movement
• Coordinate with central and site teams
• Work across multiple UK locations
Your Profile
Essential skills/knowledge/experience:
• Experience in desktop support / EUC deployment roles
• Hands-on laptop deployment experience
• Basic SCCM imaging execution knowledge
• Strong troubleshooting and user support skills
Desirable skills/knowledge/experience:
• Large-scale device rollout experience
• Experience in regulated environments
• Familiarity with asset management and ITSM tools
• Floor support / Hypercare experience
