The Role
-
The Triple A Wealth Suite Front Office Support Analyst is responsible for providing operational, application, and technical support for the Temenos Triple A Wealth Suite platform and related wealth management systems.
-
The role ensures the stability, availability, and performance of front- office wealth management applications supporting private bankers, wealth managers, and institutional advisors.
-
The analyst acts as the first line of support, manages incidents, performs system monitoring, executes operational procedures, and supports deployment and maintenance activities.
Your responsibilities:
• Start of Day system validation checks
• Monitoring of system dashboard and communication channels during the business day 0800-1800 UK time
• 1st Level on-call support for out of hours technical support, eg Server failure, End of Day processing issue.
• Respond to and resolve level 1 support tickets related to TAP functionality and interfaced systems
• Provide technical guidance to end users (private bankers, wealth managers, institutional advisors)
• Troubleshoot platform and interface issues affecting asset management operations
• Document issues and escalate complex problems to development/specialist teams
• Maintain knowledge base of common issues and resolutions
• Follow supplied instructions to deploy code changes out of BAU hours – typically between 1800 and 1900 UK time twice a month.
• Follow established plan to shut down / restart application for automated Linux patching once a month on a Saturday. Validate successful restart of system post-patching. Escalate if any issues identified.
• Monitor the reconciliation of positions between Triple A and Milvus and remediate any positions that do not reconcile.
• Assist with audit reporting by extracting log files, evidence of changes, code examples to satisfy initial audit requests.
Essential skills/knowledge/experience:
• Technical Knowledge: Understanding of wealth management platforms and digital portfolio systems. Sybase / Linux operating environment.
• Temenos TAP Experience: Experience supporting Triple A GUI , R21 AMR or R25 AMR preferred.
• Customer Service: Strong communication skills; ability to support diverse user bases
• Problem-Solving: Proactive approach to identifying and resolving issues who takes initiative in the role.
• Documentation: Ability to clearly document issues, test evidence and proposed solutions
Triple A Plus Application Support Analyst in London employer: Tcs Uk
As a Provisioning Engineer at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth in the rapidly evolving telecom sector. Located in a vibrant area, our team enjoys a balance of work and life, making it an excellent place for those seeking meaningful and rewarding employment.
