The Role
This role is instrumental in shaping modern employee experience platforms by driving adoption and optimization of Microsoft Viva modules—particularly Viva Engage (Communities) and Viva Amplify (Communications).
It focuses on enhancing organizational connection, knowledge sharing, and internal communications across distributed and hybrid workforces.
Your responsibilities:
Configure Microsoft 365 platform for successful deployment of Viva Communications and Communities products across the eco system.
Translate business needs into technical proposals and M365 configuration
Develop, represent at governance forums and execute technical implementation plans
Adhere to governance controls including enterprise security controls
Monitor platform performance usage and feedback, identifying opportunities to improve and report back to leadership
Stay aligned to Microsoft roadmap and delivering new features
Log, drive and chase Microsoft Support Tickets
Essential skills/knowledge/experience:
Viva Connections
o Dashboard – develop using prebuilt workloads and Adaptive Cards (including configuration of Static and Dynamic content via JSON and Graph API)
o Feed – Deep understanding of SharePoint News
o Resources
Viva Engage
Viva Amplify
SharePoint
o Configure of SharePoint Home Sites and Global Navigation and deep understanding of SharePoint News
Microsoft Teams
o App deployment and configuration
Role based personalisation using Entra ID attributes
Change Management Training
Strong Communication & Documentation Skills
Experience of delivering rollouts across complex organisations
Desirable skills/knowledge/experience:
M365 Copilot
Power BI & Viva Insights
