The Role
This Office 365 role plays a critical part in enabling digital transformation for enterprise customers across industries such as banking, healthcare, manufacturing, and retail.
The position directly contributes to improving collaboration, security, and productivity by leveraging Microsoft 365 services like Exchange Online, SharePoint, Teams, Intune, and Azure AD.
Your responsibilities:
Configure Microsoft 365 platform for successful deployment and maintenance of M365 Copilot and Copilot Studio.
Translate business needs into technical proposals and M365 configuration
Develop, represent at governance forums and execute technical implementation plans across M365 (including Copilot admin, licencing, security controls (purview) etc)
Establish guardrails for responsible AI usage. Monitor data access, permissions and audit logs. Collaborate with security teams to ensure safe deployment
Implement strong governance over M365 agents using Agent 365 in line with governance forums and security requirements
Develop workflows that automate business processes using Copilot Studio and Power Platform.
Adhere to governance controls including enterprise security controls
Monitor platform performance usage and feedback, identifying opportunities to improve and report back to leadership
Stay aligned to Microsoft roadmap and delivering new features
Log, drive and chase Microsoft Support Tickets
Essential skills/knowledge/experience:
M365 Administration experience across;
o M365 Copilot Deployment (across all areas of M365
o M365 Copilot administration (including Agent 365)
o SharePoint
o Purview
o Power Platform (including managing copilot Studio environments)
o Copilot Studio
o Azure AD/Entra ID Expertise
Prompt engineering skills
Change Management Training
Strong Communication & Documentation Skills
Experience of delivering rollouts across complex organisations
Desirable skills/knowledge/experience:
Automation Scripting
Power BI
Security & Compliance
