Head of Data & Analytics Office (DAO) Governance, CTO COO in London

The Role

Data & Analytics Office (DAO) promotes a data-driven culture across through our strategy of:

• To protect our data, we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.

• Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.

• Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management and reducing costs.

• In this role, you will lead the governance and reporting for Group Chief Data & Analytics Officer (GCDAO), working with key senior stakeholders regionally and globally.

• This is a cross functional role within the CTO COO Governance team which will cover responsibilities within Governance, Function Management & Change Delivery.

Your responsibilities:

Board & Regulatory Governance Planning, Monitoring & Reporting

• Lead oversight of all Board requirements required GCDAO to govern Data & Analytics.

• Lead oversight of all Regulatory requirements required for the GCDAO to govern Data & Analytics. Regulators include the Financial Conduct Authority (FCA) & the Prudential Regulatory Authority (PRA) in the UK.

• Lead engagement with relevant Data & Analytics Leadership Team and senior leaders to prepare Board appropriate papers and material.

To lead the preparation of material directly where required.

• Lead engagement with senior leaders to ensure that appropriate approvals and signoff of material is in place.

• Engage subject matter experts across functions, levels, and geographies to appropriately and accurately message content of reports and presentations.

• Manage and respond to regulatory requests and questionnaires where required.

Data & Analytics Governance Planning, Monitoring & Reporting

• Oversee and lead the continuing development, implementation and improvement of governance processes and framework to support compliance to Group and Chief Technology Office (CTO) Policies and Standards.

• Develop and refresh Data & Analytics governance model(s) on an ongoing basis in line with bank policy.

• Design high quality presentations and visuals suitable to diverse range of audiences. Ensure consistency in messaging and content across deliverables throughout CTO COO and DAO, locally and globally.

• Leading strategic initiatives within DAO Governance and for the wider CTO and DAO organisation, helping develop a community of data professionals and involvement in activity relating to the data strategy and coordination of wider CTO, Data and governance activities / deliverables.

Management of Data & Analytics Committees & Governance

• Organise and manage DAO meetings acting as secretariat where appropriate.

• Oversight of all requirements required for the GCDAO to govern Data & Analytics.

• Lead engagement with relevant Data & Analytics Leadership Team and senior leaders to prepare committee appropriate papers and material.

• Prepare and coordinate any Data & Analytics committee communications as required.

Leadership & Teamwork

• Change Management: Leading the end-to-end process of project delivery from Strategic Planning to Implementation, Execution and Transitioning to BAU.

• Supporting the delivery and management of projects using both Agile and Waterfall frameworks, input into process design and PMO reporting.

• Continuous Improvement: Play a role in leading the continuing development, implementation, and improvement of processes across CTO COO and DAO.

Essential skills/knowledge/experience:

Technical Skills:

• Impactful content creation and board presentation writing: Proven experience producing Board / LT ready papers and packs (clear narrative, crisp recommendations, and decision-focused structure).

• Strong visual communication - slide design, storyboarding, executive summaries and consistent messaging across deliverables.

• Ability to translate complex governance / data / technology messages into simple compelling messages for mix audiences. High attention to detail

• Governance: Ability to ensure submissions meet required standards (e.g., completeness, evidence, risk/issue articulation, dependencies, impacts).

Management of relevant governance committees.

• Project management: Strong experience managing a high-volume workload of concurrent requests and ad hoc projects, often with short lead times and shifting priorities.

• Ability to triage and prioritise incoming asks.

• Stakeholder management: Strong capability to engage and influence across senior stakeholders, including pre-briefs, alignment, and securing approvals/sign- off.

• Project delivery: Demonstrated track record delivering outcomes through cross- functional teams, ensuring quality, timeliness, and controlled execution.

Behavioural Skills:

• Demand planning: Ability to balance urgent requests with strategic priorities, making trade-offs visible and agreed.

• Strong communicator: Clear, concise communicator in writing and verbally; able to tailor style for Board, senior leadership, and delivery teams.

• Confident facilitating meetings, driving decisions, and documenting outcomes and actions unambiguously.

• Continuous improvement: Proactively identifies inefficiencies and implements improvements to governance and delivery processes.

• Strives in ambiguity: Comfortable operating where requirements are evolving; able to create structure, propose options, and drive clarity.

• Problem Solver: Able to manage multiple moving parts and resolve blockers through collaboration and escalation when required.

Cognitive Skills:

• Collaborative: Works effectively across CTO/CIO/DAO and wider stakeholders; builds partnerships and shared ownership. Encourages inclusive input and aligns diverse perspectives into a single, executable plan.

• Creative: Brings fresh thinking to how governance materials are structured and how messages land with senior audiences. Finds practical ways to simplify complex processes and improve engagement and outcomes.

• Diligent: Strong attention to detail and follow-through; ensures actions are tracked, owners are clear, and deadlines are met. Maintains high standards for quality, accuracy, and consistency across deliverables.