Key responsibilities:
• Actively participate in the blueprinting sessions to understand the business requirements and propose technical fitment and solutioning
• Lead the technical solution delivery of Dynamics 365 Customer Engagement
• Fit/Gap Analysis – identify technical solution for gaps
• Create detailed technical architecture and design documents for customizations, integrations and data migration
• Providing guidance to development team and testing team on overall solution.
• Participate in estimation for changes and enhancements to the system
• Review of code and review of functional test cases
• Complete Ownership of technical solutioning and Design
Your Profile
Key skills/knowledge/experience:
Essential skills/knowledge/experience:
• Proficient in CRM Functional areas in Sales Automation, Field Service Automation, Customer Service Automation, and Service management functionality.
• Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, integrations, and Power Platform development
• Extremely sound in Azure services, core .NET technology, Power Platform, and related areas – Web API, Power BI, Power Automate, Power Apps, SSIS, SQL Server
• Sound in Architecture / Design concepts, patterns, and best practices in Microsoft Technologies
• Expert in deployment aspects both manual and automated
• Good and assertive in communication and articulation skills
• Stay up to date with the latest developments in Microsoft technologies and identify opportunities for their application within our organization.
• Deliver high-quality technical solutions that meet business needs.
• Proven expertise in Microsoft Dynamics 365, with a deep understanding of its various modules such as Marketing, Sales, and Customer Service.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Ability to work collaboratively with diverse teams and stakeholders.
• Certifications in Microsoft technologies (such as Microsoft Certified: Power Platform Solution Architect Expert, Microsoft Certified: Dynamics 365 + Power Platform Solution Architect, or Microsoft Certified: Azure Solutions Architect Expert) would be a plus.
• Desirable skills/knowledge/experience:
• Experience of working in onsite-offshore model Experience of preparing Knowledge based articles and standard operating procedures
• Exposure to IT service management processes and tools like ServiceNow
• Excellent communication
• Experience in Stakeholder management and collaboration
• Experience of working as CRM technical Architect for at least 3 projects
D365 CRM Senior Technical Architect in London employer: Tcs Uk
As a Provisioning Engineer at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth in the rapidly evolving telecom sector. Located in a vibrant area, our team enjoys a balance of work and life, making it an excellent place for those seeking meaningful and rewarding employment.
