Business Analyst in London

The Role

• As a Senior Business Analyst, you would act as the bridge between business stakeholders and technology teams, helping translate retail challenges into data and technology solutions.

Key contributions include:

• Driving business requirements for customer, commercial, supply chain, merchandising, and digital transformation initiatives.

• Identifying opportunities to improve customer experience, sales performance, inventory optimization, and operational efficiency through analytics and technology.

• Influencing strategic decisions through business process analysis, stakeholder management, and data-driven insights.

Your responsibilities:

• Analyze and document business processes, workflows, systems and requirements (Functional & Non-Functional Requirement artefact, Data Catalogue, flow diagram if needed etc.)

• Perform data analysis and interpretation to identify insights

• Manage, collaborate and communicate with internal and external stakeholders

• Contribute to project management & roadmap activities

• Possess in-depth knowledge of the business domain

• Present findings, recommendations, and solutions to stakeholders

• Collaboration with data modelers & data governance - understanding of data mapping & data classification

Essential skills, knowledge and experience:

• Extensive experience gathering, analyzing, and documenting business requirements.

• Ability to translate business needs into functional and data-driven solutions.

• Strong stakeholder management and communication skills across business and technology teams.

• Understanding of retail business processes, including customer journeys, merchandising, supply chain, eCommerce, inventory management, and store operations.

• Experience working with data platforms, data products, reporting, and analytics solutions.

• Ability to use data insights to drive business decisions and measure value realization.

• Exposure to cloud-based data platforms and modern analytics ecosystems.

• Understanding of AI, GenAI, automation, and digital transformation initiatives.

• Strong experience with Agile methodologies, sprint planning, backlog management, and user story creation.

• Working knowledge of Jira, Confluence, Azure DevOps, or similar delivery tools.

Desirable skills/knowledge/experience:

• Experience in large-scale retail transformation programmes.

• Knowledge of AI/GenAI-enabled business processes.

• Experience delivering customer, digital, data, or analytics products.

• Exposure to omnichannel retail and data-driven decision-making environments.

• Familiarity with Azure, Databricks, and enterprise data platforms is highly beneficial.