At a Glance
- Tasks: Manage and support tablet devices, ensuring smooth deployment and user assistance.
- Company: Join a dynamic organisation focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Great chance to develop your tech skills in a supportive environment.
- Why this job: Be part of a crucial team that enhances user experience with cutting-edge tablet technology.
- Qualifications: Experience with Microsoft Intune and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Tablet Support Engineer (SC Cleared) to support the Tablet Device Management and Distribution Programme. This role is responsible for the day-to-day management, deployment, and support of tablet devices across the organisation.
Your responsibilities:
- Tablet Device Management & Administration: Manage and support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment. Perform Level 1 operational support for tablet-related incidents, service requests, and access requests. Ensure all tablet devices are configured according to organisational standards and security requirements. Support device lifecycle activities including provisioning, refresh, replacement, and decommissioning.
- Device Deployment, Allocation & Setup: Receive, record, stage, and prepare tablet devices for deployment. Configure and validate tablets prior to user allocation and handover. Allocate and issue devices to end users, ensuring accurate tracking of assigned assets. Support user onboarding activities, including account setup, application access, and connectivity validation.
- Post-Deployment Validation & Testing: Perform post-build and post-enrolment checks to ensure devices are fully operational. Validate device functionality, user authentication, network connectivity, application access, and compliance status. Conduct quality assurance checks and maintain deployment records using approved checklists. Ensure devices meet service and operational standards before user handover.
- End-User Support & Guidance: Provide first-line support for tablet-related incidents and user queries. Assist users with tablet functionality, applications, email access, connectivity, and troubleshooting. Deliver basic user guidance and onboarding support to ensure effective device adoption. Support floor-walking and hypercare activities during deployment and transition periods.
- Asset Management & CMDB Maintenance: Maintain accurate asset records within the Configuration Management Database (CMDB) and associated asset management systems. Record device allocations, returns, replacements, and stock movements. Maintain chain-of-custody documentation and audit records for all deployed devices. Ensure compliance with organisational asset management and governance processes.
- Stock Management & Inventory Control: Manage tablet inventory levels, including receiving, storing, issuing, and returning devices. Maintain secure storage of tablets within designated cabinets and storage locations. Conduct regular stock audits and reconcile inventory records. Support forecasting and replenishment activities to ensure sufficient device availability.
- Issue Resolution & Escalation: Diagnose and resolve common tablet hardware, software, and configuration issues. Escalate complex technical issues to relevant support teams, Intune administrators, or engineering specialists. Track incidents, service requests, and defects through agreed support processes. Support continuous service improvement by identifying recurring issues and trends.
Essential Skills / Knowledge / Experience:
- Experience supporting and managing mobile devices using Microsoft Intune.
- Knowledge of device provisioning, deployment, and lifecycle management processes.
- Experience with asset management, inventory control, and CMDB updates.
- Strong first-line (L1) support, troubleshooting, and customer service skills.
- Excellent organisational, communication, and documentation abilities.
Desirable Skills / Knowledge / Experience:
- Experience supporting tablet deployment programmes in enterprise environments.
- Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies.
- Familiarity with ITIL-based incident, request, and asset management processes.
- Experience conducting stock audits, device logistics, and chain-of-custody management.
- SC Clearance (or ability to obtain and maintain SC Clearance).
Tablet Support Engineer (SC Cleared) in Leiston employer: Tcs Uk
As a Data Governance Specialist at our company, you will be part of a dynamic team dedicated to driving customer excellence through robust data governance practices. We pride ourselves on fostering a collaborative work culture that values innovation and continuous learning, offering ample opportunities for professional growth in a supportive environment. Located in a vibrant area, our workplace not only provides a stimulating atmosphere but also encourages a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tablet Support Engineer (SC Cleared) in Leiston
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Create a personal project or case study relevant to the challenges Tcs Uk might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Tablet Support Engineer (SC Cleared) in Leiston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tcs Uk.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tcs Uk. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tcs Uk
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
