Your responsibilities:
• Manage and support Nokia Mediation solutions, including EventLink and Nokia Data Refinery platforms.
• Provide L2/L3 operational support for mediation systems, including incident, problem, and change management activities.
• Support and maintain parsing, validation, enrichment, filtering, and aggregation logic for mediation data.
• Handle end to end mediation data flows including CDRs, UDRs, IPDRs, and related mediation pipelines.
• Monitor, troubleshoot, and resolve issues related to high volume data processing, delays, data loss, and data quality.
• Support and maintain interface integrations using file based transfers, FTP/SFTP, and streaming mechanisms.
• Perform root cause analysis and implement permanent fixes to improve platform stability and data accuracy.
• Work collaboratively with network, billing, charging, and downstream application teams to resolve cross system issues.
• Support platform upgrades, patches, configuration changes, and operational readiness activities.
• Ensure adherence to operational processes, SLAs, security, and compliance standards.
Your Profile
Essential skills/knowledge/experience:
• Strong hands on experience with Nokia Mediation platforms, specifically:
a. Nokia EventLink 7.x
b. Nokia Data Refinery 19.x or newer
• Solid understanding of telecom mediation concepts including CDR, UDR, IPDR processing.
• Experience supporting parsing, validation, enrichment, filtering, and aggregation logic in mediation environments.
• Proven experience handling high volume mediation data pipelines in a production environment.
• Strong troubleshooting skills across mediation workflows, data flows, and interfaces.
• Experience with file-based integrations, including FTP/SFTP, scheduling, and monitoring.
• Hands on experience providing L2/L3 support, including incident resolution, RCA, and problem management.
• Good working knowledge of Linux/Unix, shell scripting, log analysis, and batch processing.
• Understanding of ITIL processes (Incident, Problem, Change, Release).
• Strong communication skills and ability to work with multiple stakeholders in a fast paced telecom environment.
Desirable skills/knowledge/experience:
• Experience in UK or Tier 1 telecom environments (e.g. mobile, fixed, broadband operators).
• Exposure to streaming technologies and near real time mediation processing.
• Knowledge of downstream systems such as Billing, Charging, Revenue Assurance, or Analytics platforms.
• Hands on understanding of Northbound and Southbound systems in telecom, supporting end to end data and control flows across network, mediation, charging, and billing platforms
• Experience with automation or scripting to improve operational efficiency.
• Familiarity with performance tuning and capacity management of mediation platforms.
• Experience supporting mediation systems in 24x7 or on call production support models.
• Exposure to cloud native or containerised environments supporting mediation workloads.
• Prior involvement in migration, upgrade, or transition programmes for mediation systems.
Nokia Mediation Support Engineer in Leeds employer: Tcs Uk
As a Provisioning Engineer at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth in the rapidly evolving telecom sector. Located in a vibrant area, our team enjoys a balance of work and life, making it an excellent place for those seeking meaningful and rewarding employment.
