Jira Specialist in Kent

The Role

• The Jira Specialist will be responsible for configuring, administering, and optimizing Atlassian ecosystem, including Jira Service Management (JSM), Jira Software, Confluence, Atlassian Assets (Insight), and Jira Plans.

• The role will support enterprise service management processes, workflow automation, reporting, integrations, and platform governance while ensuring alignment with ITIL best practices and business objectives.

Your responsibilities

• Configure and maintain Jira Service Management projects, workflows, SLAs, request catalogues, automation rules, and portals.

• Support the design and maintenance of Atlassian Assets (CMDB) to improve service visibility and dependency mapping.

• Develop dashboards, reports, and Jira Plans to provide operational and project delivery insights.

• Implement and support integrations between Jira and enterprise applications including monitoring and collaboration platforms.

• Provide platform support, user training, governance guidance, and continuous improvement recommendations across business functions

Essential skills/knowledge/experience:

• Strong hands-on experience with Jira Service Management (JSM), Jira Software, and Confluence administration.

• Experience configuring workflows, request types, queues, SLAs, permission schemes, screens, and automation rules.

• Knowledge of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management.

• Experience working with Atlassian Assets (Insight) and CMDB/data relationship management.

• Experience integrating Jira with enterprise tools using REST APIs, webhooks, and automation frameworks..

Desirable skills/knowledge/experience:

• Experience implementing Enterprise Service Management (ESM) solutions for HR, Facilities, Finance, or Customer Operations teams.

• Experience with Jira Plans, dashboards, portfolio reporting, and cross-team delivery visibility.

• Knowledge of Opsgenie/JSM Operations, alert management, incident swarming, and on-call schedules.

• Experience integrating SolarWinds, Azure DevOps, Salesforce, Workday, ServiceNow, or Microsoft Teams with Jira.

• Atlassian certifications such as ACP-JSM, ACP Administration, or ACP Cloud certifications.