Cisco Voice SME in Glasgow

The Role

• We are seeking an experienced L3 Voice Operations Engineer to play a critical role in the planning, coordination, and installation of technology infrastructure that will enhance both employee and client experiences.

• This position will be directly involved in the construction and renovation of a new office tower in London, with responsibilities including the installation and integration of voice and data hardware, as well as associated cabling.

• The role encompasses participating in the planning and execution of installations, overseeing migrations, providing support on the first day of business operations, and delivering ongoing technical assistance for telephony services.

• Candidates must be available to work weekends as required for project phases.

Your responsibilities:

• Experience with branch office construction, renovations, and relocations, as well as corporate real estate projects

• Support of global voice infrastructure, including incident, problem, and change management

• Expertise in Cisco Unified Call Manager (CUCM) version 12.x or later, including IP endpoints, Cisco Jabber, and Jabber Mobile

• Extensive knowledge of voice technologies, including packetized voice and related protocols such as SIP, MGCP, and ISDN, as well as session management and call routing

• A minimum of five years working with enterprise voice and data systems

• CCNP Collaboration-level knowledge of Cisco technologies (certification preferred but not required)

• Level 3 troubleshooting, analysis, and remediation capabilities

• Support for Level 1 and Level 2 teams through incident escalations

• Ability to communicate effectively with business units during projects and incident response

• Participation in operational acceptance of new deployments and creation of technical documentation for the as-built environment

• Experience tracking work activities in the ServiceNow ticketing system

• Participation in vendor management and governance processes

Essential skills/knowledge/experience:

• A confident and articulate self-starter, capable of independent initiative

• A collaborative team player with strong commitment and enthusiasm

• Ability to thrive in high-pressure environments while managing multiple tasks simultaneously

• Excellent attention to detail and strong organizational skills

• Effective time management skills, with the ability to prioritize tasks and consistently meet deadlines across multiple projects

• Willingness to work Friday evenings and Saturdays during installation phases

Desirable skills/knowledge/experience:

• Bachelor’s degree

• Experience with Cisco UCCX

• Experience with Avaya Session Manager

• Familiarity with IPC and Private Wires