At a Glance
- Tasks: Lead L2/L3 support for critical payment applications and drive automation initiatives.
- Company: Join a leading financial services firm focused on innovation and operational excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact in the fast-paced world of payment processing and technology.
- Qualifications: 10+ years IT experience with strong leadership and technical skills in application support.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking an experienced Senior Application Maintenance & Support Lead to manage L2/L3 production support, incident management, problem management, and automation initiatives for critical payment processing platforms. The ideal candidate should possess strong expertise in Cross-Border Payments, SWIFT, Wires, ACH, SEPA, Real-Time Payments, and modern automation technologies to drive operational efficiency, service reliability, and platform stability.
The candidate will lead support teams, reduce operational overhead through automation, improve application availability, and collaborate with business and technology stakeholders to ensure seamless payment processing across global markets.
Key Responsibilities
- Lead L2/L3 support for business-critical payment applications operating in 24x7 production environments.
- Manage incident triage, troubleshooting, root cause analysis (RCA), and problem resolution.
- Drive restoration activities for high-priority incidents and ensure adherence to SLAs.
- Monitor application health, performance, and stability using enterprise monitoring tools.
- Conduct post-incident reviews and implement preventive measures.
- Coordinate releases, deployments, change activities, and production validations.
Payments Domain Support
- Support payment processing platforms covering:
- Cross-Border Payments
- SWIFT MT/MX Messaging
- Wire Transfers
- ACH Payments
- SEPA Payments
- Real-Time Payments (RTP)
- ISO 20022 Migration
- Payment Investigations & Reconciliation
- Liquidity & Settlement Processing
- Understand payment lifecycle, message flows, settlement processes, and exception handling.
- Partner with business operations teams to resolve payment processing issues and regulatory exceptions.
Automation & Engineering Excellence
- Identify manual support activities and develop automation solutions.
- Build automated workflows for:
- Incident remediation
- Health checks
- Batch monitoring
- Alert correlation
- Environment validation
- Operational reporting
- Implement self-healing capabilities and AIOps practices.
- Develop scripts and utilities using Python, Shell, PowerShell, or Java.
- Drive observability improvements through dashboards, monitoring, and predictive alerting.
Leadership & Governance
- Lead a team of L2/L3 support engineers across multiple geographies.
- Establish support processes, KPIs, runbooks, and operational standards.
- Provide technical guidance and mentoring to junior team members.
- Participate in governance meetings and executive status reporting.
- Ensure compliance with audit, security, and regulatory requirements.
Continuous Improvement
- Reduce ticket volumes through permanent fixes and automation.
- Improve MTTR (Mean Time to Resolution) and application availability.
- Drive problem management and technical debt reduction initiatives.
- Support modernization and cloud transformation programs.
Required Skills & ExperienceTechnical Skills
- 10+ years of IT experience with 5+ years leading application support teams.
- Strong experience in:
- Production Support (L2/L3)
- Incident, Problem & Change Management
- Application Monitoring & Observability
- API and Microservices Support
- SQL & Database Troubleshooting (Oracle, SQL Server, PostgreSQL)
- Linux/Unix Administration
- Middleware Technologies (Kafka, MQ, EMS)
- Scheduling Tools (Control-M, Autosys)
- Scripting and automation experience using:
- Python
- Shell Scripting
- PowerShell
- Ansible
- Experience with:
- Splunk
- Dynatrace
- AppDynamics
- ELK
- Grafana
- Prometheus
Payments Domain Expertise
- Deep understanding of:
- SWIFT Payments
- Cross-Border Transactions
- Correspondent Banking
- ISO 20022
- Fedwire
- CHIPS
- ACH
- SEPA
- RTP
- Payment Reconciliation
- Settlement Systems
- Experience supporting Tier-1 banking payment platforms.
Cloud & DevOps
- Exposure to:
- AWS / Azure / GCP
- Kubernetes
- Docker
- CI/CD pipelines
- Infrastructure Automation
- Managing expectations of non-technical stakeholders.
Good to have: (As applicable)
Applications and Environment SRE in Bournemouth employer: Tcs Uk
As a Data Governance Specialist at our company, you will be part of a dynamic team dedicated to driving customer excellence through robust data governance practices. We pride ourselves on fostering a collaborative work culture that values innovation and continuous learning, offering ample opportunities for professional growth in a supportive environment. Located in a vibrant area, our workplace not only provides a stimulating atmosphere but also encourages a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications and Environment SRE in Bournemouth
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Applications and Environment SRE in Bournemouth
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tcs Uk.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tcs Uk and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tcs Uk
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tcs Uk uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
