At a Glance
- Tasks: Support engineering systems and ensure high performance in a dynamic environment.
- Company: Join Tata Consultancy Services, a leader in tech innovation and support.
- Benefits: Competitive salary, health care, training resources, and wellness initiatives.
- Other info: Flexible hybrid role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in airline engineering systems with global operations.
- Qualifications: Expertise in MRO systems and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Role Overview: Engineering Systems SME – Permanent – Crawley, United Kingdom (Hybrid) – 40 hours per week (Full-time). We have an exciting opportunity for you – Engineering Systems SME! Join a critical support environment where you can leverage your expertise in airline engineering systems and MRO platforms.
Responsibilities
- Support 24x7 operations of engineering systems, ensuring high availability and performance.
- Deliver production support in line with defined service levels and KPIs.
- Align closely with Engineering System and Application Support Managers.
- Manage incidents, service requests, and operational activities across engineering systems.
- Identify opportunities for service improvement and drive the implementation of best practices.
- Maintain operational excellence through proactive monitoring and issue resolution.
- Support continuous improvement initiatives and contribute to process optimisation.
- Provide on-call support on a rotation basis to ensure uninterrupted service delivery.
- Work flexibly to support global operations and business requirements.
Qualifications
- Essential: Strong expertise in Engineering MRO systems, including platforms such as Trax.
- Proven airline experience with a solid understanding of engineering systems applications.
- Hands-on experience with Airbus and Boeing system administration.
- Strong knowledge of ITIL processes and experience delivering BAU support, including on-call responsibilities.
- Understanding of SLAs, KPIs, and service management processes.
- Experience in Incident, Problem, Change, Release, and Request Management.
- Strong sense of ownership and accountability in managing operational responsibilities.
- Attention to detail and ability to operate effectively in high-pressure environments.
- Excellent communication and presentation skills, engaging diverse stakeholders.
- Ability to build and maintain strong working relationships across business and technology teams.
- Strong organisational skills with experience working in fast-paced environments.
- Desirable: Airline domain expertise in aircraft engineering and maintenance.
- Experience supporting large-scale, mission-critical engineering systems.
- Exposure to 24x7 operations and global support delivery models.
- Ability to drive service improvement initiatives within support functions.
Rewards & Benefits
Competitive salary packages including pension, health care, life assurance, laptop, phone, and access to extensive training resources. Health & wellness initiatives, sports events, and sponsorship of the London Marathon.
EEO Statement
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
SME Engineering Systems employer: Tcs London Office
At Tata Consultancy Services, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in Crawley, our hybrid working model allows for flexibility while providing access to extensive training resources and health initiatives, ensuring that our employees thrive both personally and professionally. With a commitment to continuous improvement and employee growth, we empower our team members to take ownership of their roles and drive meaningful change within the airline engineering systems sector.
