At a Glance
- Tasks: Support engineering systems and ensure high performance in a dynamic environment.
- Company: Join Tata Consultancy Services, a leader in tech innovation and support.
- Benefits: Competitive salary, health care, life assurance, and extensive training resources.
- Other info: Flexible working with opportunities for global operations and career growth.
- Why this job: Make a real impact in the airline industry with your expertise in engineering systems.
- Qualifications: Strong knowledge of MRO systems and experience in airline engineering.
The predicted salary is between 50000 - 60000 £ per year.
We have an exciting opportunity for you – Engineering Systems SME! Join a critical support environment where you can leverage your expertise in airline engineering systems and MRO platforms.
Responsibilities
- Support 24x7 operations of engineering systems, ensuring high availability and performance.
- Deliver production support in line with defined service levels and KPIs.
- Align closely with Engineering System and Application Support Managers.
- Manage incidents, service requests, and operational activities across engineering systems.
- Identify opportunities for service improvement and drive the implementation of best practices.
- Maintain operational excellence through proactive monitoring and issue resolution.
- Support continuous improvement initiatives and contribute to process optimisation.
- Provide on-call support on a rotation basis to ensure uninterrupted service delivery.
- Work flexibly to support global operations and business requirements.
Qualifications
Essential:
- Strong expertise in Engineering MRO systems, including platforms such as Trax.
- Proven airline experience with a solid understanding of engineering systems applications.
- Hands-on experience with Airbus and Boeing system administration.
- Strong knowledge of ITIL processes and experience delivering BAU support, including on-call responsibilities.
- Understanding of SLAs, KPIs, and service management processes.
- Experience in Incident, Problem, Change, Release, and Request Management.
- Strong sense of ownership and accountability in managing operational responsibilities.
- Attention to detail and ability to operate effectively in high-pressure environments.
- Excellent communication and presentation skills, engaging diverse stakeholders.
- Ability to build and maintain strong working relationships across business and technology teams.
- Strong organisational skills with experience working in fast-paced environments.
Desirable:
- Airline domain expertise in aircraft engineering and maintenance.
- Experience supporting large-scale, mission-critical engineering systems.
- Exposure to 24x7 operations and global support delivery models.
- Ability to drive service improvement initiatives within support functions.
Rewards & Benefits
Competitive salary packages including pension, health care, life assurance, laptop, phone, and access to extensive training resources. Health & wellness initiatives, sports events, and sponsorship of the London Marathon.
SME Engineering Systems in Crawley employer: Tcs London Office
Join Tata Consultancy Services as an Engineering Systems SME in Crawley, where you will thrive in a dynamic and supportive environment that values your expertise in airline engineering systems. With competitive salary packages, comprehensive health and wellness initiatives, and extensive training resources, we are committed to fostering your professional growth while ensuring a collaborative work culture that prioritises operational excellence and continuous improvement. Experience the unique advantage of working in a hybrid model that supports global operations, allowing you to balance your career with personal commitments effectively.
