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- Tasks: Support fleet operations and ensure efficient vehicle management in a dynamic environment.
- Company: Join TCR, a global leader in vehicle maintenance solutions.
- Benefits: Enjoy competitive salary, pension contributions, and private medical coverage.
- Why this job: Be part of a team that keeps airports moving and makes a real impact.
- Qualifications: Customer service experience and knowledge of fleet management are essential.
- Other info: Flexible shift patterns and excellent career progression opportunities await you.
The predicted salary is between 30000 - 42000 Ā£ per year.
Join to apply for the Fleet Support Coordinator role at TCRThe Opportunity
Join our team as a Fleet Support Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will facilitate seamless communication, excellent customer service, and effective fleet management in a dynamic 24/7 support environment.
Key Responsibilities
Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
Liaise with customers on vehicle status, maintenance schedules, and repairs.
Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
Maintain accurate records of fleet movements, repairs, and service costs.
Actively promote a safe work environment by reporting hazards, incidents, and nearāmisses.
Skills, Experience & Behaviours
Prior customer service or call centre experience.
Strong understanding of fleet management, vehicle maintenance, and workshop operations.
Familiarity with SAP systems and customer service operations in a logistics environment.
Experience in a customerāfocused role within the vehicle maintenance or aviation sector.
Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
Proactive, selfāmotivated, and able to prioritise tasks effectively.
A team player with strong communication and problemāsolving skills.
Customerāfocused with a detailāoriented and professional approach.
Why You Will Enjoy Working With Us
Competitive salary and benefits package.
Career progression opportunities within a growing company.
A dynamic, teamāfocused work environment that values safety and quality service.
Benefits: 6% employer pension contribution, 3x salary Life Assurance, private medical coverage, Employee Assistance Programme (EAP).
About UsWe are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and openāmindedness.
Working Hours / Shift PatternSplit Day & Night ShiftsWeek 1 ā Days 05:30ā17:30 or 06:00ā18:00
Week 2 ā Nights 17:30ā05:30 or 18:00ā06:00
Week 3 ā Days 05:30ā17:30 or 06:00ā18:00
Week 4 ā Nights 17:30ā05:30 or 18:00ā06:00
We keep airports moving. Literally. At TCR, we\āre not the ones flying the planes, but without us, they don\āt leave the ground.
We make sure that the equipment used on airport ramps, like pushbacks, belt loaders, aircraft tractors and baggage cartsāis always ready to perform. We rent it, maintain it, fix it, optimise it, and even give it a second life. This equipment is called Ground Support Equipment (GSE) , and we are world leaders in it.
We work behind the scenes at more than 245 airports in 24 countries, partnering with airlines, airports and ground handlers. We help them operate safely, efficiently and on time. Our technicians, engineers, project managers and support teams make that happen.
Our work isn\āt just technical, it\ās environmental too. We repair and reuse thousands of machines, reducing waste and cutting emissions. We rethink how fleets should be managed, and we\āre leading the way in electric GSE.
Want to work in aviation without being in the air? Want to be part of a global company with a human scale? You\āve just found your ticket.
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Fleet Support Coordinator employer: TCR
Contact Detail:
TCR Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Fleet Support Coordinator
āØTip Number 1
Get to know the company inside out! Research TCR's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
āØTip Number 2
Practice your communication skills! As a Fleet Support Coordinator, you'll need to handle customer queries and incidents effectively. Role-play with a friend or use online resources to sharpen your responses.
āØTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're serious about joining TCR and ready to contribute to our mission of keeping airports moving.
We think you need these skills to ace Fleet Support Coordinator
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Fleet Support Coordinator role. Highlight your customer service experience and any relevant skills in fleet management or vehicle maintenance. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Donāt forget to mention your familiarity with SAP systems and your proactive approach.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it's through clear writing or showcasing your problem-solving abilities, we want to see how you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team at TCR!
How to prepare for a job interview at TCR
āØKnow Your Fleet Management Basics
Brush up on your knowledge of fleet management and vehicle maintenance. Be ready to discuss how you would handle breakdowns or incidents, as well as your experience with SAP systems. This will show that you understand the core responsibilities of the role.
āØShowcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in a call centre or logistics environment. Highlight how you resolved issues and communicated effectively with customers, as this is crucial for the Fleet Support Coordinator position.
āØDemonstrate Problem-Solving Abilities
Think of specific scenarios where you had to troubleshoot or resolve a problem quickly. Be ready to explain your thought process and how you prioritised tasks under pressure. This will illustrate your proactive approach and ability to work in a dynamic environment.
āØEmphasise Teamwork and Communication
Since this role involves liaising with various stakeholders, be prepared to discuss how you work within a team. Share examples of how youāve collaborated with others to achieve a common goal, and highlight your strong communication skills, which are essential for effective fleet management.
