Fleet Support Coordinator

Fleet Support Coordinator 🌟 The Opportunity Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment. 🎬 Key Responsibilities * Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers. * Monitor and coordinate SLA recovery plans, ensuring timely customer notifications. * Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager. * Liaise with customers on vehicle status, maintenance schedules, and repairs. * Process and allocate jobs in SAP, including creating service requests and raising purchase orders. * Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims. * Maintain accurate records of fleet movements, repairs, and service costs. * Actively promote a safe work environment by reporting hazards, incidents, and near-misses. 🕵 What We Are Looking For Skills & Experience & Behaviours * Prior Customer Service or Call Centre experience * Strong understanding of fleet management, vehicle maintenance, and workshop operations. * Familiarity with SAP systems and customer service operations in a logistics environment. * Experience in a customer-focused role within the vehicle maintenance or aviation sector. * Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills. * Proactive, self-motivated, and able to prioritise tasks effectively. * A team player with strong communication and problem-solving skills. * Customer-focused with a detail-oriented and professional approach. ❤️ Why You Will Love Working With Us * Competitive salary and benefits package. * Career progression opportunities within a growing company. * A dynamic, team-focused work environment that values safety and quality service. ❤️ What We Offer * 6% employer pension contribution. * 3x salary Life Assurance. * Private Medical coverage. * Employee Assistance Programme (EAP). 🌍 About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness. ✅ Apply Now Submit your CV and cover letter today to join our dynamic team! 📆 Working Hours/Shift Pattern • Split Day & Night Shifts: Week 1 – days (Apply online only) or (Apply online only) Week 2 – Nights (Apply online only) or (Apply online only) Week 3 – days (Apply online only) or (Apply online only) Week 4 – Nights (Apply online only) or (Apply online only)