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- Tasks: Lead performance monitoring and ensure contract compliance while fostering service improvements.
- Company: Join TMS/TCR, a trusted name in airport and transport services across the UK.
- Benefits: Enjoy a competitive salary, performance-related perks, and career development opportunities.
- Why this job: Be part of a collaborative team shaping the future of operational excellence and client satisfaction.
- Qualifications: 3-5 years managing complex contracts; degree in Business, Law, or related field required.
- Other info: Flexibility during peak times and eligibility for an Airside Pass are essential.
The predicted salary is between 43200 - 72000 £ per year.
TMS/TCR is seeking a driven and strategic Contract Performance Manager to join our team. This senior role is essential in ensuring contract compliance, fostering service improvements, and enhancing operational efficiency. The successful candidate will act as a vital liaison between clients, operational teams, and internal departments, promoting collaboration and high standards of service delivery.
Key Responsibilities
- Lead performance monitoring across service level agreements (SLAs) and key performance indicators (KPIs), using appropriate systems and tools.
- Analyse performance data to identify trends, risks, and areas for improvement.
- Coordinate daily operational controls, take corrective actions where necessary, and ensure all departments and client accounts remain aligned with performance expectations.
- Prepare and present performance reports, support SLA reviews with clients, and implement frameworks that ensure compliance while minimising service credits.
- Attend client meetings, manage performance issues, and foster strong working relationships through proactive key account management.
- Communicate performance updates internally and escalate any emerging concerns.
- Support commercial development by identifying opportunities and referring these to the Commercial Team.
- Oversee the timely resolution of client complaints and ensure service excellence.
- Coordinate delivery during peak operational periods to meet commitments.
- Contribute to internal and external case studies that showcase success.
- Maintain and enhance operational documentation, such as Joint Operations Manuals.
- Coach and guide teams to adopt best practices and drive strategic initiatives aligned with both client and business objectives.
- Other duties may be assigned by Senior Management as required.
Working Hours
This is a full-time position, Monday to Friday from 9:00am to 5:30pm, with flexibility expected during operational peaks.
Candidate Profile
We are looking for someone with 3–5 years’ experience in managing large and complex contracts, with strong stakeholder management and financial control skills. The ideal candidate will have a sound understanding of SLA/KPI frameworks, contract law, and compliance, alongside advanced Microsoft Office proficiency. Eligibility for an Airside Pass and a valid UK Driving Licence are essential, as is experience in an airport or transport operations environment. A degree in Business Administration, Law, Supply Chain, or a related field is required.
Desirable Qualifications and Experience
A Master’s degree or equivalent qualification is advantageous. Familiarity with data analytics, performance monitoring tools, and commercial contract operations will be beneficial. Experience with ISO standards and a commitment to sustainability, health and safety, and continuous improvement are highly desirable.
Why Join Us
We offer a competitive salary package with performance-related benefits and career development opportunities within a collaborative, high-growth environment. Join a trusted name in the airport and transport sector and play a key role in shaping the future of our services.
About TMS/TCR
TMS/TCR provides advanced recovery, transport, and operational services throughout the UK. We are dedicated to delivering excellence, with a strong focus on safety, compliance, and client satisfaction.
If you are ready to lead impactful initiatives and contribute to contract excellence at TMS/TCR, we encourage you to apply today.
Contract Performance Manager employer: TCR UK Limited
Contact Detail:
TCR UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Performance Manager
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the role. Understanding these metrics will not only help you in interviews but also demonstrate your proactive approach to contract performance management.
✨Tip Number 2
Network with professionals in the airport and transport operations sector. Engaging with industry contacts can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring tools and data analytics. Being able to articulate how you've used these tools to drive improvements in past roles will set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of compliance and contract law during interviews. Highlighting your knowledge in these areas will reassure the hiring team of your capability to manage complex contracts effectively.
We think you need these skills to ace Contract Performance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contract Performance Manager. Familiarise yourself with SLAs, KPIs, and the importance of compliance in contract management.
Tailor Your CV: Highlight your relevant experience in managing large contracts and stakeholder relationships. Emphasise your understanding of performance monitoring tools and any experience in an airport or transport operations environment.
Craft a Compelling Cover Letter: Use your cover letter to showcase your strategic thinking and problem-solving skills. Mention specific examples of how you've improved operational efficiency or managed performance issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at TCR UK Limited
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities and expectations of a Contract Performance Manager. Familiarise yourself with SLAs, KPIs, and the importance of compliance in contract management, as these will likely be key discussion points.
✨Prepare Performance Data Examples
Be ready to discuss specific examples from your past experience where you've successfully monitored performance metrics or improved service delivery. Highlight any tools or systems you've used to analyse data and how your actions led to positive outcomes.
✨Showcase Stakeholder Management Skills
Since this role involves liaising between clients and internal teams, prepare to demonstrate your stakeholder management skills. Think of instances where you've built strong relationships or resolved conflicts effectively, as these will illustrate your ability to foster collaboration.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's operations and future goals. Inquire about their current challenges in contract performance management or how they measure success, which can also give you valuable insights into the role.
