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For Companies At a Glance
- Tasks: Lead contract performance monitoring and ensure compliance with SLAs and KPIs.
- Company: Join TCR UK LIMITED, a trusted name in airport and transport services.
- Benefits: Enjoy a competitive salary, performance-related perks, and career development opportunities.
- Why this job: Make an impact by enhancing service delivery and fostering collaboration in a dynamic environment.
- Qualifications: 3-5 years' experience in contract management, with a degree in Business Administration or related field.
- Other info: Flexibility during peak periods and eligibility for an Airside Pass required.
The predicted salary is between 42000 - 84000 £ per year.
The Opportunity
TMS/TCR is seeking a driven and strategic Contract Performance Manager to join our team. This senior role is essential in ensuring contract compliance, fostering service improvements, and enhancing operational efficiency. The successful candidate will act as a vital liaison between clients, operational teams, and internal departments, promoting collaboration and high standards of service delivery.
Key Responsibilities
- You will lead performance monitoring across service level agreements (SLAs) and key performance indicators (KPIs), using appropriate systems and tools.
- Your responsibilities will include analysing performance data to identify trends, risks, and areas for improvement.
- You will coordinate daily operational controls, take corrective actions where necessary, and ensure all departments and client accounts remain aligned with performance expectations.
- The role also involves preparing and presenting performance reports, supporting SLA reviews with clients, and implementing frameworks that ensure compliance while minimising service credits.
- You will attend client meetings, manage performance issues, and foster strong working relationships through proactive key account management.
- Internally, you will communicate performance updates and escalate any emerging concerns.
- You will support commercial development by identifying opportunities and referring these to the Commercial Team, oversee the timely resolution of client complaints, and ensure service excellence.
- During peak operational periods, you will coordinate delivery to meet commitments, as well as contribute to internal and external case studies that showcase success.
- Maintaining and enhancing operational documentation, such as Joint Operations Manuals, is also a part of the role.
- Additionally, you will coach and guide teams to adopt best practices and drive strategic initiatives aligned with both client and business objectives.
- Other duties may be assigned by Senior Management as required.
Working Hours
This is a full-time position, Monday to Friday from 9:00am to 5:30pm, with flexibility expected during operational peaks.
Candidate Profile
We are looking for someone with 3-5 years’ experience in managing large and complex contracts, with strong stakeholder management and financial control skills. The ideal candidate will have a sound understanding of SLA/KPI frameworks, contract law, and compliance, alongside advanced Microsoft Office proficiency. Eligibility for an Airside Pass and a valid UK Driving Licence are essential, as is experience in an airport or transport operations environment. A degree in Business Administration, Law, Supply Chain, or a related field is required.
Desirable Qualifications And Experience
A Master’s degree or equivalent qualification is advantageous. Familiarity with data analytics, performance monitoring tools, and commercial contract operations will be beneficial. Experience with ISO standards and a commitment to sustainability, health and safety, and continuous improvement are highly desirable.
Why Join Us
We offer a competitive salary package with performance-related benefits and career development opportunities within a collaborative, high-growth environment. Join a trusted name in the airport and transport sector and play a key role in shaping the future of our services.
About TMS/TCR
TMS/TCR provides advanced recovery, transport, and operational services throughout the UK. We are dedicated to delivering excellence, with a strong focus on safety, compliance, and client satisfaction.
If you are ready to lead impactful initiatives and contribute to contract excellence at TMS/TCR, we encourage you to apply today.
Contract Performance Manager employer: TCR UK Limited
Contact Detail:
TCR UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Performance Manager
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the role. Understanding these metrics will not only help you in interviews but also demonstrate your proactive approach to contract performance management.
✨Tip Number 2
Network with professionals in the airport and transport operations sector. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with data analytics and performance monitoring tools. Highlighting your familiarity with these systems during conversations can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Showcase your understanding of compliance and contract law in discussions. Being able to articulate how these elements impact contract performance will demonstrate your expertise and commitment to excellence in the role.
We think you need these skills to ace Contract Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large and complex contracts. Emphasise your skills in stakeholder management, financial control, and familiarity with SLA/KPI frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully improved operational efficiency or managed performance issues in previous roles.
Showcase Relevant Qualifications: Clearly list your educational background, especially if you have a degree in Business Administration, Law, or Supply Chain. If you hold a Master’s degree or have experience with data analytics, make sure to highlight this as well.
Prepare for Potential Questions: Think about how you would respond to questions regarding contract compliance, service improvements, and client relationship management. Be ready to discuss your approach to performance monitoring and how you handle challenges.
How to prepare for a job interview at TCR UK Limited
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Contract Performance Manager role. Familiarise yourself with key responsibilities such as performance monitoring, SLA compliance, and stakeholder management. This will help you articulate how your experience aligns with their needs.
✨Prepare Data-Driven Examples
Since the role involves analysing performance data and identifying trends, come prepared with specific examples from your past experiences. Highlight situations where you successfully improved operational efficiency or resolved performance issues using data analytics.
✨Showcase Your Communication Skills
As a liaison between clients and internal teams, strong communication is crucial. Be ready to discuss how you've effectively managed relationships in previous roles, particularly in high-pressure environments like airport operations. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Your Problem-Solving Abilities
The ability to take corrective actions and resolve client complaints is vital for this position. Prepare to discuss challenges you've faced in contract management and how you approached problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
