Workshop Manager (Calgary, AB)

This is an exciting time for our company! If you are looking for a new opportunity and want to be part of our fast-growing business in Canada, we would love to hear from you and welcome you into our team. Opportunities to progress within our rapidly expanding business across North America.

As a Workshop Manager, you will be accountable for leading the technicians on the workshop floor, including overseeing effective management and performance of the Calgary maintenance operation, delivering outstanding levels of service and compliance with Quality Standards, promoting safe working practices, improving day-to-day operations, ensuring paperwork is completed to a high standard by the technicians, and ensuring a high level of quality standards to our customers.

A snapshot of what you will be doing here:

• Coaching and leading the team:

• Taking end-responsibility for quality, efficiency, safety, and resources within your own unit;
• Coaching and motivating the team members and taking care of teamwork;
• Taking responsibility for the team.

Management of the workshop:

• Implement TCR processes and procedures with the utilization of SAP to achieve the following:

• Manage resource and labour allocation in coordination with management;
• Ensuring correct stock management by determining and ordering the available and needed resources such as (spare) parts, office supplies, etc.;
• Giving insights to the management regarding the feasibility of the planning and advising on viable solutions and bottlenecks;
• Identification and visualization of the planned maintenance and outstanding problems using the available systems;
• Tracking the progress of the work package (disruptions and maintenance) based on available resources and by monitoring standard times, bottlenecks, backlog, and feasibility within the given mandate;
• Assisting team members in processing and making production figures and/or quality data visible to operations;
• Creating, checking, evaluating, and signing inspection lists.

Subject-specific support to the team members:

• Instructing in maintenance and malfunctions for the purpose of safe maintenance of vehicles and equipment;
• Knowledge transfer for professional development of the team members.

Collaborating with key stakeholders for the purpose of coordinating and evaluating activities:

• Coordination with departments such as customers, suppliers, TCR departments;
• Providing information from customers to team members regarding matters that influence the operations;
• Advising customers regarding the availability of vehicles and equipment;
• Contributing to the professional knowledge to set up (quality) measurements in consultation with the management;
• Proposal for improvement such as adjusting procedures and making new work agreements;
• Investigating and producing technical improvements (modifications) to equipment to reduce the cost price per unit of product to increase availability for the customer;
• Performing tasks that are specific for the technicians, including the associated responsibilities and authorities.

Taking end-responsibility for the workshop administration within your own unit and in cooperation with relevant departments. This includes work orders, invoicing preparation, and time control.

Demonstrating active safety leadership by driving the safety culture and implementing initiatives to continuously improve TCR’s safety performance and OHS management system.

We are looking for an individual who:

• (Expert) technical background in GSE maintenance and repair: mechanics, hydraulics, electricity, air pressure, aircon/refrigeration units, and electrical systems (Preferred);
• Ability to make complex decisions whilst under pressure;
• Stress resistant;
• Assists in implementation of formal quality improvement;
• Demonstrates continuing commitment to achieving an OHSA friendly working environment by seeking out and attending additional safety education classes over and above those required;
• Acts as a role model;
• A real team player;
• Strong in communication;
• Drive for excellence;
• Leadership skills: facilitating teamwork, communicating the vision, effective delegation, managing change, managing conflict, directing others;
• Fluent in English – both oral and written.

We think you will love working with us:

• Part of a solid and growing international group;
• A company with short decision lines where our employees are central to the success of the company;
• An environment where you can develop and grow;
• A competitive salary, depending on experience;
• Multiple employee benefits:

• Medical Health Insurance;
• LT disability insurance;
• PTO increasing up to 20 days;
• Paid sickness per annum;
• Provision of all PPE.

Job Type: Full-time

The Pay Range for this Position is: $95,000 - $115,000/annual (based on experience/qualifications).

Our company, TCR Group, is committed to revolutionising the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance. With headquarters near Brussels and a team of approximately 1700 employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Do you think we could be a match? We look forward to meeting you. If you are passionate about customer service, enjoy close attention to detail, and thrive in a collaborative environment, we invite you to apply for this exciting role.

Please note: We kindly request that agencies and recruiters refrain from contacting us regarding this job posting.