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- Tasks: Lead a team to enhance service efficiency and manage operations at Changi Airport.
- Company: Join TCR, a global leader in aviation Ground Support Equipment rental and maintenance.
- Benefits: Enjoy competitive salary, professional development, and access to cutting-edge technology.
- Why this job: Make a real impact on customer satisfaction while working in a collaborative environment.
- Qualifications: Bachelor's degree in Business or Engineering; service management experience preferred.
- Other info: Ground Support Equipment experience is a plus; strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.
Your responsibilities and deliverables:
Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.
Manage a team of technicians and service personnel, providing guidance, support, and training as needed.
Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.
Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.
Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.
Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.
Your profile:
Bachelor\’s degree in Business Administration, Engineering, or related field.
Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.
Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
Excellent organizational abilities and attention to detail.
Analytical mindset with the ability to use data-driven insights to make strategic decisions.
Effective communication skills, both written and verbal.
Competitive salary and benefits package.
Opportunities for professional development and career growth.
Collaborative and innovative work environment.
Access to cutting-edge technology and tools to enhance productivity.
Make a meaningful impact on our service operations and customer satisfaction levels.
TCR is worldwide leader of rental
and maintenance of aviation Ground
Support Equipment (GSE).
Lakes Business Park
Suite 4, Level 3, 2B Lord Street
Botany NSW 2019
PO BOX 897
Mascot NSW 1460
Tel: +61 02 9695 7665
#J-18808-Ljbffr
Service Manager - Changi Airport employer: Tcr International
Contact Detail:
Tcr International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Changi Airport
✨Tip Number 1
Familiarise yourself with the specific ERP software used in service management. Understanding its functionalities will not only help you during the interview but also demonstrate your proactive approach to mastering tools essential for the role.
✨Tip Number 2
Highlight any previous experience managing teams, especially in a service-oriented environment. Be ready to share examples of how you've motivated and supported your team to achieve high levels of productivity.
✨Tip Number 3
Prepare to discuss your analytical skills by bringing examples of how you've used data to drive improvements in past roles. This could include performance metrics you've tracked or reports you've generated that led to operational enhancements.
✨Tip Number 4
Research TCR and their operations in Ground Support Equipment. Understanding their business model and challenges will allow you to tailor your responses and show genuine interest in contributing to their success.
We think you need these skills to ace Service Manager - Changi Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and any specific knowledge of ERP systems. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role at Changi Airport. Mention your leadership skills and how you've successfully managed teams in the past, as well as your analytical mindset.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For example, mention how you improved efficiency or customer satisfaction in past positions, as this aligns with the responsibilities of the Service Manager role.
Prepare for Potential Questions: Think about how you would answer questions related to team management, resource allocation, and performance metrics. Be ready to discuss specific examples that demonstrate your problem-solving abilities and communication skills.
How to prepare for a job interview at Tcr International
✨Understand the Service Management Process
Familiarise yourself with the end-to-end service management process. Be prepared to discuss how you would ensure efficiency and quality at every step, as this is crucial for the role.
✨Showcase Your Leadership Skills
Highlight your experience in managing teams. Share examples of how you've motivated and inspired your team in previous roles, as strong leadership is key for this position.
✨Demonstrate ERP Software Proficiency
Since the role involves utilising ERP software, be ready to discuss your experience with such systems. Mention specific tools you've used and how they helped optimise resource allocation.
✨Prepare for Customer Interaction Scenarios
Think about how you would maintain strong communication with customers. Prepare to discuss how you would address concerns and ensure a positive service experience, as customer satisfaction is a priority.
