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- Tasks: Lead a team to enhance service efficiency and customer satisfaction at Changi Airport.
- Company: Join TCR, a global leader in aviation Ground Support Equipment rental and maintenance.
- Benefits: Enjoy competitive salary, professional development, and access to cutting-edge technology.
- Why this job: Make a real impact on operations while working in a collaborative and innovative environment.
- Qualifications: Bachelor's degree in Business or Engineering; service management experience preferred.
- Other info: Ground Support Equipment experience is a plus; strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Managing and creating high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day-to-day operations.
Your responsibilities and deliverables:
- Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.
- Manage a team of technicians and service personnel, providing guidance, support, and training as needed.
- Utilize ERP software to schedule appointments, assign tasks, track progress, and optimise resource allocation.
- Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.
- Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.
- Analyse performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.
Your profile:
- Bachelor's degree in Business Administration, Engineering, or related field.
- Proven experience in service management, preferably with knowledge of ERP.
- Ground Support Equipment experience is highly desired.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
- Excellent organisational abilities and attention to detail.
- Analytical mindset with the ability to use data-driven insights to make strategic decisions.
- Effective communication skills, both written and verbal.
Competitive salary and benefits package. Opportunities for professional development and career growth. Collaborative and innovative work environment. Access to cutting-edge technology and tools to enhance productivity. Make a meaningful impact on our service operations and customer satisfaction levels.
Service Manager - Changi Airport employer: Tcr International
Contact Detail:
Tcr International Recruiting Team
hr.au@tcr-group.com
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Changi Airport
✨Tip Number 1
Familiarise yourself with the specific ERP software used in service management. Understanding how to navigate and utilise these tools effectively can set you apart from other candidates.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating and training staff during the interview.
✨Tip Number 3
Research TCR and their operations at Changi Airport. Knowing their specific challenges and successes will allow you to tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss performance metrics and how you've used data to drive improvements in previous roles. Being able to showcase your analytical mindset will be crucial for this position.
We think you need these skills to ace Service Manager - Changi Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and any specific knowledge of ERP systems. Emphasise your leadership skills and any previous roles where you managed teams or improved operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Manager position at Changi Airport. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience with Ground Support Equipment and your analytical mindset.
Showcase Communication Skills: Since effective communication is key for this role, ensure that your application reflects your strong written and verbal communication abilities. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or team members in the past.
Highlight Continuous Improvement Initiatives: Demonstrate your commitment to operational excellence by mentioning any initiatives you've led or participated in that focused on improving processes or service delivery. This could include specific metrics or outcomes that showcase your impact.
How to prepare for a job interview at Tcr International
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of technicians. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired teams in the past.
✨Demonstrate Your ERP Knowledge
Since the role requires utilising ERP software, make sure to highlight your experience with such systems. Discuss specific instances where you've used ERP to improve efficiency or manage resources effectively.
✨Prepare for Operational Scenarios
Expect questions about managing day-to-day operations and improving service delivery. Think of scenarios where you successfully identified areas for improvement and implemented changes that led to better outcomes.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you've maintained customer relationships and addressed concerns in previous positions.
