At a Glance
- Tasks: Logging Reactive, Planned and Quoted Works jobs on Coins CAFM system and monitoring job status.
- Company: Join a dynamic team focused on high customer service standards in Facilities Management.
- Benefits: Opportunity to work closely with engineers and regional gym managers for urgent tasks.
- Other info: Familiarity with Microsoft Office is essential for this role.
- Why this job: Ideal for those with meticulous attention to detail and strong communication skills.
- Qualifications: Demonstrable experience in Facilities Management and administration is required.
The predicted salary is between 30000 - 40000 £ per year.
Key Competencies
- Highly organised with meticulous attention to detail.
- Excellent written and verbal communication skills.
- Working knowledge of Microsoft Office.
- Previous demonstrable experience within Facilities Management.
- Previous demonstrable administration experience.
- Ability to multi-task and communicate within a small team.
- Maintaining high customer service standards.
Key Tasks
- Logging all Reactive, Planned and Quoted Works jobs on Coins CAFM system.
- Monitoring jobs status to ensure SLAs are met.
- Providing updates to clients on client system database through to completion.
- Scheduling engineer labour and subcontractors, updating diaries to ensure timely completion of tasks.
- Liaising directly with engineers and regional gym managers for urgent reactive call outs.
- Collating and uploading paperwork to client database, completing on Coins.
- Assisting management when required with overdue reports, chasing suppliers and subcontractors to drive forward to completion.
- Monitoring emails, replying to client chases, and corresponding with suppliers via email and telephone.
Lead FM Helpdesk employer: TClarke plc
This role is based in a vibrant environment where attention to detail is paramount. Employees enjoy a collaborative atmosphere, working closely with engineers and gym managers. The company prioritises high customer service standards and effective communication.
We think you need these skills to ace Lead FM Helpdesk
Organisational Skills
Attention to Detail
Written Communication Skills
Verbal Communication Skills
Microsoft Office
Facilities Management Experience
Administration Experience
