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- Tasks: Supervise warranty repairs and ensure top-notch customer service for TCL's clients.
- Company: Join TCL, a global leader in consumer electronics with a culture of innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a fast-growing brand and make a real impact in customer care.
- Qualifications: Experience in customer service and strong technical skills are essential.
- Other info: Dynamic work environment with a focus on excellence and teamwork.
The predicted salary is between 36000 - 60000 ÂŁ per year.
WHY TCL? Our Company: Founded in 1981, TCL Electronics (HKSE 01070) is a global leader in consumer electronics with over 130,000 employees across 160+ countries. We are proud to be the Global No. 1 brand in Mini LED TVs, Google TVs, and Ultra-Large Screen TVs. TCL is distinguished by its vertical integration model—producing LED TVs from start to finish—and is recognized as one of the fastest-growing high-tech brands worldwide. Our brand ethos, “Inspire Greatness,” fuels our drive for innovation and excellence in everything we do.
The Opportunity: Join our Customer Care Team, as Warranty Repair / TAT Supervisor. This hybrid role requires attendance at our Slough office. Due to continued growth, we require a Warranty Repair / TAT Supervisor, to play a key role within TCL Customer Care Team, delivering excellent customer service to our customers. Supporting the UK Customer Care manager, you will oversee daily warranty repair activity within the UK & Ireland. Maintaining service levels and promoting best practice with TCL Authorised Service network, overseeing day to day activities for, Work in Progress, Resolving complex cases, reporting warranty repair activity and working with internal and external stakeholders.
Key Accountabilities:
- Daily monitoring & reporting of TCL warranty repair activity.
- Overseeing TCL Authorized service providers maintaining SLAs objectives and ensuring aftersales policies are followed.
- Liaising with internal teams, Spares, Technical & Quality and managing complex cases.
- Delivering excellent customer service to B2B & B2C customers.
- Acting as assistant to Customer Care manager and coverage in absence.
- Daily/Monthly reporting
- Ad hoc Duties.
Experience Required:
- Previous experience within a B2B & B2C customer service/aftersales warranty environment.
- Good technical skills, ability to understand technical documents/exploded parts drawings and understanding of consumer electronics.
- Reporting using Excel and system data.
- Experience working in a corporate, multinational, fast-paced environment would be an advantage.
Skills & Attributes:
- Strong organizational skills with excellent attention to detail.
- A proactive, hands-on and flexible approach to work.
- Effective communication skills, both written and verbal.
- Customer service focused.
- Ability to manage multiple tasks and priorities effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work under pressure, while maintaining aftersales policies.
Warranty Repair / TAT Supervisor in Slough employer: TCL Electronics Europe
Contact Detail:
TCL Electronics Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Repair / TAT Supervisor in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at TCL or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research TCL's products and values. Show them you’re not just another candidate but someone who truly gets their brand ethos of 'Inspire Greatness'.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in customer service and how it aligns with the role of Warranty Repair / TAT Supervisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Warranty Repair / TAT Supervisor in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Repair / TAT Supervisor role. Highlight your experience in customer service and any technical skills that relate to consumer electronics. We want to see how you can inspire greatness in our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with TCL and how your previous experiences make you the perfect fit for this role. Remember, we love a proactive approach!
Showcase Your Skills: In your application, be sure to showcase your strong organisational skills and attention to detail. Mention any experience you have with reporting and managing multiple tasks, as these are key for the role. We’re all about effective communication, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at TCL!
How to prepare for a job interview at TCL Electronics Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of TCL and its products, especially in the consumer electronics space. Familiarise yourself with their warranty policies and service levels, as this will show that you're genuinely interested in the role and understand what’s expected.
✨Showcase Your Experience
Prepare to discuss your previous experience in B2B and B2C customer service environments. Be ready to share specific examples of how you've resolved complex cases or improved service levels, as this will demonstrate your capability to handle the responsibilities of the Warranty Repair / TAT Supervisor role.
✨Excel at Excel
Since reporting using Excel is part of the job, make sure you’re comfortable with it. Brush up on your skills, especially in data analysis and reporting. You might even want to prepare a few examples of how you've used Excel in past roles to streamline processes or report on performance.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Think about how you can convey complex technical information in an easy-to-understand way, as this will be crucial when liaising with internal teams and customers.