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- Tasks: Coordinate warranty repairs and deliver top-notch customer service to our clients.
- Company: Join TCL, a global leader in consumer electronics with a culture of innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Experience in customer service and strong technical skills required.
- Other info: Fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 30000 - 40000 ÂŁ per year.
WHY TCL? Our Company: Founded in 1981, TCL Electronics (HKSE 01070) is a global leader in consumer electronics with over 130,000 employees across 160+ countries. We are proud to be the Global No. 1 brand in Mini LED TVs, Google TVs, and Ultra-Large Screen TVs. TCL is distinguished by its vertical integration model—producing LED TVs from start to finish—and is recognized as one of the fastest-growing high-tech brands worldwide. Our brand ethos, “Inspire Greatness,” fuels our drive for innovation and excellence in everything we do.
The Opportunity: Join our Customer Care Team, as Aftersales Warranty Coordinator. This hybrid role requires attendance at our Slough office. Due to continued growth, we require an Aftersales Warranty Coordinator to play a key role within TCL Customer Care Team, delivering excellent customer service to our customers.
Supporting the UK Customer Care manager, you will oversee daily warranty repair activity within the UK & Ireland. Maintaining service levels and promoting best practice with TCL Authorised Service network, overseeing day to day activities for:
- Work in Progress
- Resolving complex cases
- Reporting warranty repair activity
- Working with internal and external stakeholders
Key Accountabilities:
- Daily monitoring & reporting of TCL warranty repair activity.
- Overseeing TCL Authorized service providers maintaining SLAs objectives and ensuring aftersales policies are followed.
- Liaising with internal teams, Spares, Technical & Quality and managing complex cases.
- Delivering excellent customer service to B2B & B2C customers.
- Acting as assistant to Customer Care manager and coverage in absence.
- Daily/Monthly reporting
- Ad hoc Duties.
Experience Required:
- Previous experience within a B2B & B2C customer service/aftersales warranty environment.
- Good technical skills, ability to understand technical documents/exploded parts drawings and understanding of consumer electronics.
- Reporting using Excel and system data.
- Experience working in a corporate, multinational, fast-paced environment would be an advantage.
Skills & Attributes:
- Strong organizational skills with excellent attention to detail.
- A proactive, hands-on and flexible approach to work.
- Effective communication skills, both written and verbal.
- Customer service focused.
- Ability to manage multiple tasks and priorities effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work under pressure, while maintaining aftersales policies.
Aftersales Warranty Coordinator in London employer: TCL Electronics Europe
Contact Detail:
TCL Electronics Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Warranty Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at TCL on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching TCL’s products and values. Show us that you’re not just another candidate; demonstrate your passion for consumer electronics and how you can contribute to our ethos of 'Inspire Greatness'.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service scenarios. We want to see how you handle complex cases and maintain service levels under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TCL family.
We think you need these skills to ace Aftersales Warranty Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Warranty Coordinator role. Highlight your experience in B2B and B2C customer service, especially in warranty environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with TCL and how you can contribute to our Customer Care Team. Keep it concise but impactful—show us your personality!
Show Off Your Technical Skills: Since this role involves understanding technical documents and consumer electronics, make sure to mention any relevant technical skills or experiences. We love candidates who can navigate complex cases with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TCL Electronics Europe
✨Know Your Stuff
Make sure you understand the ins and outs of TCL's warranty processes and customer service expectations. Brush up on your knowledge of consumer electronics, especially if you can relate it to the role of an Aftersales Warranty Coordinator.
✨Showcase Your Experience
Prepare specific examples from your previous roles in B2B and B2C customer service or warranty environments. Highlight how you've resolved complex cases or improved service levels, as this will demonstrate your capability to handle the responsibilities of the position.
✨Excel at Excel
Since reporting using Excel is part of the job, be ready to discuss your proficiency with it. You might even want to mention any specific functions or tools you’ve used that could help in monitoring warranty repair activity effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will not only help you during the interview but also show that you can liaise well with internal teams and customers.