Centre Coordinator & DDSL in Watford

Are you organised, attentive to detail, experienced with administration processes, able to coordinate others, meet deadlines, make a difference, work with young people ensuring they can achieve, and a good communicator? If so, read on.

Responsibilities

• You will be responsible for creating an outstanding experience for our learners and working closely with the Centre Manager and internal teams to track, report, and monitor the success of all young people’s learning activity.
• Support the centre manager, colleagues, and learners to ensure the smooth running of the education and training centre, maintaining high standards of communication, administration, health, and safety, and safeguarding.
• Oversee the centre admin processes and ensure systems are used.
• Coordinate learner enrolments to the study programme, manage and evidence learner attendance, and arrange meetings when required.
• Coordinate the use of petty cash and ensure all resources are available.
• Ensure deadlines for admin tasks are met.
• Participate in meetings to evaluate individual learning plans and ensure effective practice is used.
• Maintain security of confidential materials.
• Diarise off‑site interventions with learners and assist in planning, including travel arrangements.
• Manage and store session plans and all appropriate resources.
• Organise learner registrations and exit paperwork.
• Promote inclusive learning and consistently maintain established standards of discipline within the centre.
• Support learner recruitment.
• Cover breaks during sessions.
• Ensure registers are up to date and authorise bursary payments in conjunction with the centre manager.

Reception and Customer Service

• Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
• Deal with external callers promptly, take messages and follow up to ensure excellent customer service.
• Support the centre manager and organise promotional events, promoting the centre programmes at school career events, open days, and awards ceremonies.
• Build an effective rapport with learners and report to colleagues any issues that may impact learning progress.

Administration

• Lead on administrative requirements of head office and funders, maintaining on‑site learner records including learner/parent letters, bursary applications, and certificate distribution.
• Ensure learner enrolments and Individual Learning Plans (ILPs) are accurately completed.
• Apply and administer learner bursaries efficiently, including daily travel payments.
• Organise course marketing and open days.
• Maintain information requirements of external bodies.
• Undertake general administrative duties.
• Manage ordering of stationery and other resources to ensure smooth operation.
• Communicate effectively with colleagues via email, telephone, and face‑to‑face meetings, and report issues promptly.
• Follow TCHC general housekeeping procedures.
• Maintain centre calendar and notify staff of important events, supporting all deadlines.
• Undertake any ad‑hoc tasks as required and be flexible in covering the work of team members.

Monitoring and Continual Improvement

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent are embedded in delivery and raise issues accordingly, in line with TCHC’s Safeguarding Policy.
• Prepare for and attend standardisation meetings as instructed by Quality Assurance.
• Manage TCHC’s CRM and ePortfolio systems, including session planning, logging results, and providing feedback to learners.
• Raise any complaints in line with TCHC’s Complaints Policy.

Qualifications and Experience

• GCSE (or equivalent) in English and maths at grade 4/C or above (essential).
• Business administration level or above (desirable).
• Experience with an administration role (essential).
• Experience working in an administration role within education (desirable).
• Experience communicating with different people.
• Confidence using IT packages.

Note

The responsibilities outlined are an initial outline of tasks that the post holder will be expected to perform. Changes may occur over time to accommodate evolving job requirements. Given the dynamic nature of our operational environment, flexibility and a willingness to travel to different work locations are essential. This outline will be subject to periodic review as part of our Continuous Professional Development process.

Confidentiality

The individual in this role is responsible for upholding the confidentiality of information pertaining to clients, staff, and other stakeholders. Handling confidential information must be done within the scope of official duties and in accordance with the General Data Protection Regulation.

Safeguarding, Prevent & Equal Opportunities

TCHC is dedicated to promoting equal opportunities and preventing discrimination for everyone. We adhere to Safer Recruitment Policies, safeguarding practices, the Prevent Duty, and promote the well‑being of children, youth, and adults. We continuously improve safeguarding processes, fostering a culture of safeguarding among team members and volunteers.

Commitment to Safeguarding

TCHC is committed to safeguarding and promoting the welfare of children, young people, and adults. All staff must adhere to our Safeguarding & Child Protection Policy and the safeguarding responsibilities outlined in their job description. Safer Recruitment Checks are conducted before confirming a start date in line with Keeping Children Safe in Education. An online search of public domain information is performed for all candidates invited to interview. This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Pre‑employment Checks

The company conducts an internal online search on social media platforms in accordance with the Keeping Children Safe in Education guidance. If pertinent information arises, it will be discussed with the applicant during recruitment. Upon a successful job offer, digitalised right‑to‑work checks initiate DBS applications via an external provider. An enhanced DBS check, including the barred list, is mandatory.

Contact

Please see our Recruitment with Safer Recruitment Policy for further information, or get in touch on 01923 698430 or safeguarding@tchc.net.