At a Glance
- Tasks: Coordinate property compliance and manage customer communications for Awaab’s Law enquiries.
- Company: Join Town & Country Housing, a supportive and inclusive team.
- Benefits: Enjoy 30 days leave, flexible benefits, and a contributory pension scheme.
- Other info: Hybrid role with excellent career growth and a commitment to diversity.
- Why this job: Make a real difference in residents' lives while ensuring compliance and quality service.
- Qualifications: Strong admin skills, GCSE English and Maths, and experience with Microsoft Office.
The predicted salary is between 24649 - 30127 £ per year.
We are looking for a proactive and organised Property Compliance Coordinator to join our Contracts and Compliance Team. This is a pivotal role supporting our response to Awaab’s Law enquiries, helping ensure residents receive timely, high-quality service while maintaining compliance with legislative requirements. As a key point of contact for residents, colleagues and contractors, you'll play an important role in helping us deliver safe, well-maintained homes and an excellent customer experience.
What You'll Need
- Strong administrative experience
- Excellent organisational skills
- Genuine commitment to customer service
- Confident communication skills
- Ability to manage a varied workload
- Build positive relationships with residents and colleagues
- Maintain accurate records
- Good standard of education, including GCSE English and Maths
- Experience using Microsoft Office applications
- Experience handling customer enquiries, complaints, reports or compliance-related administration (advantageous)
What You'll Do
- Be the first point of contact for Awaab’s Law enquiries
- Coordinate customer communications
- Manage diaries and appointments
- Process reports
- Ensure key actions are completed within required timescales
- Support the wider Contracts and Compliance Team by maintaining accurate records
- Monitor ongoing cases
- Liaise with contractors and stakeholders
- Assist with audits and performance reporting
- Help ensure compliance standards are met while delivering a responsive and professional service to residents
PLEASE NOTE: This role is a full time 12 month Fixed Term position based in Tunbridge Wells.
Why join us
When you join Town & Country Housing, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months).
As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Property Compliance Co-ordinator employer: TCH
Join a dynamic team where your contributions are valued and your professional growth is nurtured. Our supportive work culture fosters collaboration and continuous learning, ensuring you thrive in your role while helping customers find the right travel insurance solutions. Located in a vibrant area, we offer competitive benefits and a fulfilling work environment that prioritises employee well-being and development.
