Town and Country Housing is seeking a Complaints Officer to join the Contracts and Compliance Team. You will manage customer complaints, investigate issues, and provide administrative support across repairs and maintenance. You’ll be the main contact for customers, contractors, and colleagues, ensuring timely responses and accurate records.
You will handle enquiries, contribute to audits, and drive service improvements by analysing feedback and producing clear reports for management.
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Complaints & Customer Care Officer (Hybrid) employer: TCH
Join a dynamic team where your contributions are valued and your professional growth is nurtured. Our supportive work culture fosters collaboration and continuous learning, ensuring you thrive in your role while helping customers find the right travel insurance solutions. Located in a vibrant area, we offer competitive benefits and a fulfilling work environment that prioritises employee well-being and development.
