Admissions Officer

The Complete Education Solution (TCES) is a Social Enterprise providing specialist therapeutic education through our schools and specialist services for neurodiverse pupils since 1999. Despite working with some of the most complex children across the UK, we have never permanently excluded any child in 25 years. We never give up.

TCES National Online School (NOS), the first – and only – Department for Education accredited online special school, is a growing service provider across the UK, engaging with young learners virtually. These young people have lengthy gaps from formal education for a variety of reasons, with the majority displaying Emotional Based School Avoidance (EBSA).

Starting Salary: £33,030 -£36,159 per annum (TCES Salary Band 5), plus opportunities for increases based on appraisal cycle, company pension and employee benefits

Location: TCES Central Services, Wimbledon

Reporting to: NOS Partnerships Manager

Contract and hours: Permanent, 35 hours per week – Hybrid working (with a maximum of 2 days per week working from home after probation)

The Admissions Officer is an essential team member of the TCES National Online School, processing referrals and ensuring a smooth process from initial enquiry to pupils starting their programme. They will be the main point of contact for all stakeholders during the referral process, including Local Authorities (LAs), parents/carers, schools, and any other funding body. The role is heavily external facing and provides exceptional customer service for all outlined stakeholders.

Internally, the Admissions Officer will be the linchpin between the NOS Partnerships Manager – generating new referrals – and the wider NOS safeguarding and education team responsible for pupil admission & induction processes, ensuring that all pupils start in a timely manner.

The post holder will develop and leverage relationships with funding bodies to increase the number of referrals received, attending meetings with the NOS and/or Commercial team as required as part of this relationship management. They will also collaborate with both teams to meet KPIs around student numbers and lead times throughout the referrals & admissions process.

As well as providing excellent customer service and communication, the Admissions Officer will manage the NOS referral process efficiently, and update student records & any invoices, using Customer Relationship Management (CRM) systems and the school’s MIS. They will be responsible for ensuring the accuracy of all NOS student records during the on-boarding process, and report accurately on the pipeline, starters and leavers for the school.

As the role develops, the Admissions Officer will provide support to the Partnerships Manager in reaching out to new partners and engaging with marketing campaigns as required.

If you have any questions about the role or would like the full JD, please contact alicia.wroblewska@tces.org.uk.

Knowledge and experience

Awareness of Local Authority and/or Health Commissioning arena and funding processes in Children’s and/or Adult Services.

Experience of a Customer Service environment, including use of common CRM software e.g. Salesforce or Pipedrive.

Held responsibility for processing referrals or admissions and developing good working relationships with external stakeholders, including local authorities/clients/parents.

A good understanding of relevant legislation: SEND Code of Practice relating to specialist education provision i.e. how the EHC plan system works (D).

Minimum of one year’s experience of working in SEND and/or admissions in an education setting.

Skills and ability

Exceptional customer service skills, and the ability to nurture positive relationships through different mediums.

Skilled communicator – verbal and written, with effective interpersonal and listening skills.

Highly organised approach, strong administrative experience and aptitude for working through processes with excellent attention to detail.

Self-motivator and resilient – able to work on own initiative and as a team player.

Experience of working collaboratively with internal and external stakeholders.

Ability to work with senior colleagues, to support and encourage where needed.

Digitally savvy – proficient IT skills including Microsoft Office packages, computer database programmes and CRM administration, with a willingness to learn new applications and MIS as required.

Other

Commitment to safeguarding and promoting the welfare of children and young people. Safeguarding is the responsibility of us all.

Able to promote and celebrate diversity and equal opportunities.

Commitment to and demonstration of TCES Values.