At a Glance
- Tasks: Process referrals and ensure a smooth admission process for neurodiverse pupils.
- Company: Join TCES, a pioneering social enterprise dedicated to inclusive education.
- Benefits: Starting salary of £33,030 - £36,159, hybrid working, and employee benefits.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real difference in the lives of young learners while developing your career.
- Qualifications: Experience in customer service and knowledge of SEND legislation preferred.
The predicted salary is between 28000 - 32000 £ per year.
The Complete Education Solution (TCES) is a Social Enterprise providing specialist therapeutic education through our schools and specialist services for neurodiverse pupils since 1999. Despite working with some of the most complex children across the UK, we have never permanently excluded any child in 25 years. We never give up.
TCES National Online School (NOS), the first – and only – Department for Education accredited online special school, is a growing service provider across the UK, engaging with young learners virtually. These young people have lengthy gaps from formal education for a variety of reasons, with the majority displaying Emotional Based School Avoidance (EBSA).
Starting Salary: £33,030 -£36,159 per annum (TCES Salary Band 5), plus opportunities for increases based on appraisal cycle, company pension and employee benefits
Location: TCES Central Services, Wimbledon
Reporting to: NOS Partnerships Manager
Contract and hours: Permanent, 35 hours per week - Hybrid working (with a maximum of 2 days per week working from home after probation)
The Admissions Officer is an essential team member of the TCES National Online School, processing referrals and ensuring a smooth process from initial enquiry to pupils starting their programme. They will be the main point of contact for all stakeholders during the referral process, including Local Authorities (LAs), parents/carers, schools, and any other funding body. The role is heavily external facing and provides exceptional customer service for all outlined stakeholders.
Internally, the Admissions Officer will be the linchpin between the NOS Partnerships Manager – generating new referrals – and the wider NOS safeguarding and education team responsible for pupil admission & induction processes, ensuring that all pupils start in a timely manner.
The post holder will develop and leverage relationships with funding bodies to increase the number of referrals received, attending meetings with the NOS and/or Commercial team as required as part of this relationship management. They will also collaborate with both teams to meet KPIs around student numbers and lead times throughout the referrals & admissions process.
As well as providing excellent customer service and communication, the Admissions Officer will manage the NOS referral process efficiently, and update student records & any invoices, using Customer Relationship Management (CRM) systems and the school’s MIS. They will be responsible for ensuring the accuracy of all NOS student records during the on-boarding process, and report accurately on the pipeline, starters and leavers for the school.
As the role develops, the Admissions Officer will provide support to the Partnerships Manager in reaching out to new partners and engaging with marketing campaigns as required.
If you have any questions about the role or would like the full JD, please contact alicia.wroblewska@tces.org.uk.
Knowledge and experience
Awareness of Local Authority and/or Health Commissioning arena and funding processes in Children’s and/or Adult Services.
Experience of a Customer Service environment, including use of common CRM software e.g. Salesforce or Pipedrive.
Held responsibility for processing referrals or admissions and developing good working relationships with external stakeholders, including local authorities/clients/parents.
A good understanding of relevant legislation: SEND Code of Practice relating to specialist education provision i.e. how the EHC plan system works (D).
Minimum of one year’s experience of working in SEND and/or admissions in an education setting.
Skills and ability
Exceptional customer service skills, and the ability to nurture positive relationships through different mediums.
Skilled communicator – verbal and written, with effective interpersonal and listening skills.
Highly organised approach, strong administrative experience and aptitude for working through processes with excellent attention to detail.
Self-motivator and resilient - able to work on own initiative and as a team player.
Experience of working collaboratively with internal and external stakeholders.
Ability to work with senior colleagues, to support and encourage where needed.
Digitally savvy – proficient IT skills including Microsoft Office packages, computer database programmes and CRM administration, with a willingness to learn new applications and MIS as required.
Other
Commitment to safeguarding and promoting the welfare of children and young people. Safeguarding is the responsibility of us all.
Able to promote and celebrate diversity and equal opportunities.
Commitment to and demonstration of TCES Values.
Admissions Officer in Bournemouth employer: TCES Group (The Complete Education Solution)
The Complete Education Solution (TCES) is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact on the lives of neurodiverse pupils. Located in Wimbledon, TCES offers a supportive work culture with hybrid working options, competitive salaries, and opportunities for professional growth through ongoing training and collaboration with dedicated teams. Employees are encouraged to foster relationships with stakeholders, ensuring a rewarding experience that aligns with the company's mission of inclusivity and resilience.
Contact Details:
TCES Group (The Complete Education Solution) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Officer in Bournemouth
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like TCES Group (The Complete Education Solution) just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at TCES Group (The Complete Education Solution). Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Admissions Officer in Bournemouth
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Admissions Officer role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At TCES Group (The Complete Education Solution), we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at TCES Group (The Complete Education Solution)
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at TCES Group (The Complete Education Solution), it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At TCES Group (The Complete Education Solution), you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
