At a Glance
- Tasks: Process referrals and ensure a smooth admission process for neurodiverse pupils.
- Company: Join TCES, a pioneering social enterprise dedicated to inclusive education.
- Benefits: Starting salary of £33,030 - £36,159, hybrid working, and employee benefits.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive environment.
- Why this job: Make a real difference in the lives of young learners while developing your career.
- Qualifications: Experience in customer service and knowledge of SEND legislation preferred.
The predicted salary is between 28000 - 32000 € per year.
The Complete Education Solution (TCES) is a Social Enterprise providing specialist therapeutic education through our schools and specialist services for neurodiverse pupils since 1999. Despite working with some of the most complex children across the UK, we have never permanently excluded any child in 25 years. We never give up.
TCES National Online School (NOS), the first – and only – Department for Education accredited online special school, is a growing service provider across the UK, engaging with young learners virtually. These young people have lengthy gaps from formal education for a variety of reasons, with the majority displaying Emotional Based School Avoidance (EBSA).
Starting Salary: £33,030 -£36,159 per annum (TCES Salary Band 5), plus opportunities for increases based on appraisal cycle, company pension and employee benefits
Location: TCES Central Services, Wimbledon
Reporting to: NOS Partnerships Manager
Contract and hours: Permanent, 35 hours per week - Hybrid working (with a maximum of 2 days per week working from home after probation)
The Admissions Officer is an essential team member of the TCES National Online School, processing referrals and ensuring a smooth process from initial enquiry to pupils starting their programme. They will be the main point of contact for all stakeholders during the referral process, including Local Authorities (LAs), parents/carers, schools, and any other funding body. The role is heavily external facing and provides exceptional customer service for all outlined stakeholders.
Internally, the Admissions Officer will be the linchpin between the NOS Partnerships Manager – generating new referrals – and the wider NOS safeguarding and education team responsible for pupil admission & induction processes, ensuring that all pupils start in a timely manner.
The post holder will develop and leverage relationships with funding bodies to increase the number of referrals received, attending meetings with the NOS and/or Commercial team as required as part of this relationship management. They will also collaborate with both teams to meet KPIs around student numbers and lead times throughout the referrals & admissions process.
As well as providing excellent customer service and communication, the Admissions Officer will manage the NOS referral process efficiently, and update student records & any invoices, using Customer Relationship Management (CRM) systems and the school’s MIS. They will be responsible for ensuring the accuracy of all NOS student records during the on-boarding process, and report accurately on the pipeline, starters and leavers for the school.
As the role develops, the Admissions Officer will provide support to the Partnerships Manager in reaching out to new partners and engaging with marketing campaigns as required.
If you have any questions about the role or would like the full JD, please contact alicia.wroblewska@tces.org.uk.
Knowledge and experience
Awareness of Local Authority and/or Health Commissioning arena and funding processes in Children’s and/or Adult Services.
Experience of a Customer Service environment, including use of common CRM software e.g. Salesforce or Pipedrive.
Held responsibility for processing referrals or admissions and developing good working relationships with external stakeholders, including local authorities/clients/parents.
A good understanding of relevant legislation: SEND Code of Practice relating to specialist education provision i.e. how the EHC plan system works (D).
Minimum of one year’s experience of working in SEND and/or admissions in an education setting.
Skills and ability
Exceptional customer service skills, and the ability to nurture positive relationships through different mediums.
Skilled communicator – verbal and written, with effective interpersonal and listening skills.
Highly organised approach, strong administrative experience and aptitude for working through processes with excellent attention to detail.
Self-motivator and resilient - able to work on own initiative and as a team player.
Experience of working collaboratively with internal and external stakeholders.
Ability to work with senior colleagues, to support and encourage where needed.
Digitally savvy – proficient IT skills including Microsoft Office packages, computer database programmes and CRM administration, with a willingness to learn new applications and MIS as required.
Other
Commitment to safeguarding and promoting the welfare of children and young people. Safeguarding is the responsibility of us all.
Able to promote and celebrate diversity and equal opportunities.
Commitment to and demonstration of TCES Values.
Admissions Officer in Edinburgh employer: TCES Group (The Complete Education Solution)
The Complete Education Solution (TCES) is an exceptional employer dedicated to providing a supportive and inclusive work environment for its staff. Located in Wimbledon, TCES offers a hybrid working model, competitive salaries, and a strong commitment to employee development, ensuring that team members can grow alongside the organisation. With a focus on making a meaningful impact in the lives of neurodiverse pupils, employees are part of a passionate team that never gives up on their mission, fostering a culture of resilience and collaboration.
Contact Detail:
TCES Group (The Complete Education Solution) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work with neurodiverse pupils. Use LinkedIn or even local meetups to connect and learn more about the Admissions Officer role.
✨Tip Number 2
Prepare for your interviews by understanding TCES's mission and values. Show us that you’re passionate about providing exceptional customer service and supporting neurodiverse learners. We love candidates who align with our ethos!
✨Tip Number 3
Practice your communication skills! As an Admissions Officer, you'll be the main point of contact for various stakeholders. Role-play scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Admissions Officer in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admissions Officer role. Highlight your experience in customer service and working with local authorities, as these are key aspects of the job. We want to see how your skills align with our mission at TCES!
Showcase Your Communication Skills:Since this role involves a lot of interaction with stakeholders, it’s important to demonstrate your exceptional communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experiences that showcase your ability to build relationships.
Highlight Your Organisational Skills:Being organised is crucial for the Admissions Officer position. Share examples of how you’ve managed processes or handled multiple tasks efficiently in previous roles. We love seeing candidates who can juggle responsibilities while maintaining attention to detail!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at TCES Group (The Complete Education Solution)
✨Know Your Stuff
Familiarise yourself with TCES and its mission. Understand the challenges faced by neurodiverse pupils and how the Admissions Officer role fits into the bigger picture. This will show your genuine interest and commitment to the cause.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built relationships with stakeholders, especially in a challenging environment, as this is crucial for the role.
✨Be Ready to Discuss Legislation
Brush up on the SEND Code of Practice and the EHC plan system. Be prepared to discuss how these relate to the admissions process and how you can ensure compliance while providing support to families.
✨Demonstrate Your Organisational Skills
Think of specific instances where you managed multiple tasks or projects simultaneously. Share how you kept everything organised and met deadlines, as this role requires strong administrative skills and attention to detail.
