At a Glance
- Tasks: Be the go-to person for customer service, handling digital and hard copy communications.
- Company: Join a fun and sociable team at Konecta in Ringwood.
- Benefits: Enjoy discounts, gym memberships, and a pension scheme.
- Other info: Flexible hours with opportunities for growth and ongoing training.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Fluent in English, detail-oriented, and a team player.
The predicted salary is between 21218 - 21218 £ per year.
Location: Ringwood, Hampshire, United Kingdom
Salary: £21,218.66 basic annual salary + bonus
Hours: 2 paid hours per week. Shifts: 5 x days a week in the office.
The Customer Service Administrator will be the central point of contact in relation to all digital post, hard copy post, goneaway returns, putting refunds on to VDOC, completing mailings on the campaign, ensuring that all FCA and Maltese regulations are both auditable and adhered to. The Customer Service Administrator will also be required to complete additional tasks required within the role and to work on UK admin and UK calls as required by the campaign. As the products are highly regulated, the environment we work in is highly regulated with maximum focus on TCF (Treating Customer Fairly) and FCA regulations and Malta regulations. The role is a permanent role. The person successful for this role will need to be flexible with working hours if required.
Skills Requirements
- Ability to assimilate, relay & provide information whilst paying close attention to detail.
- The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
- The ability to work independently and also work effectively within a team.
- Work closely with all the departments.
- Deal with all the payments related to Customer Service.
- Complete mailings as and when they come up.
- Complete hard copy post, APC returns and goneaway returns.
- You will be expected to complete additional duties when required.
- Work on UK admin cases.
- Work on UK calls.
- Organised and able to plan their work to meet deadlines.
Essential / Desirable
- Fluent in English, all systems written in English.
- Proficiency in Microsoft Office Suite.
- Great attention to detail.
- Able to work using their own initiative, under pressure and as a part of a team.
- Other relevant languages a bonus (increases team flexibility).
- Persuasive, resilient, enthusiastic personality.
- Confident and Organised.
- Previous administrative experience.
- Focused on quality of their work and meeting deadlines.
- Team Player.
- Experience of working in a regulated environment.
What Are We Looking to Achieve?
- Ensure we are delivering an exceptional level of customer service for telephone calls, admin, complaints and Quality.
- All targets set are met every month.
- Great customer feedback and customer survey scores.
- Quality score of 95% or above every month.
This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.
Benefits
- Konecta has a fun and sociable team environment working culture.
- 50% discount with More bus for monthly and quarterly tickets.
- Pension Scheme with Standard Life.
- Eye test vouchers and discounts.
- Discounted corporate gym membership.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500.
- Recognition and Voucher rewards.
- Cycle to work scheme.
The Customer Service Administrator will report into the Customer Service Manager and will have various support from colleagues nearby which will always be on hand. With given notice, Konecta reserves the right to change your working hours. While you will be supporting the contract, whose opening hours are 8:00am - 5:00pm Monday to Friday, your Konecta contracted hours will be 8:00am - 10:00pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. You will also be required to attend mandatory training and mandatory event sessions the campaign holds and come into the office when required or requested. The training period for the role is about 2 weeks. During this time you will be trained on how to complete all your tasks. There will be ongoing training throughout your employment as and when required. The Customer Service Administrator will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Across the campaign the team will have SMART objectives. These will be communicated by the manager (on behalf of the client). Growth and development are encouraged and supported and over time the Customer Service Administrator will have the opportunity to progress their role and take on additional duties.
Customer Service Administrator in Ringwood employer: Tccc
At Konecta, we pride ourselves on fostering a fun and sociable team environment in Ringwood, Hampshire, where our Customer Service Administrators play a vital role in delivering exceptional customer service. With a strong focus on employee growth, we offer ongoing training, a supportive culture, and a range of benefits including discounts, pension schemes, and opportunities for recognition, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ringwood
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring manager.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Ringwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique flair to the Customer Service Administrator role!
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, be sure to proofread your application. We love candidates who take the time to ensure everything is spot on before hitting send!
Be Yourself:Let your personality shine through in your application. We’re looking for someone enthusiastic and confident, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Tccc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities, especially around digital and hard copy post management, FCA regulations, and customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Given the emphasis on detail in this role, prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring compliance with regulations, these stories will demonstrate your capability to meet the job's demands.
✨Demonstrate Teamwork and Independence
The role requires both independent work and collaboration with various departments. Think of instances where you've successfully worked as part of a team, as well as times when you took the initiative on your own. Be ready to discuss how you balance these two aspects effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Practice responses to common situations you might face in customer service, such as dealing with complaints or managing multiple tasks under pressure. This will help you feel more prepared and confident during the interview.
