At a Glance
- Tasks: Lead client onboarding, manage commercial queries, and influence product development.
- Company: Fast-growing B2B SaaS platform transforming construction payment management.
- Benefits: Competitive salary, health insurance, remote work, and professional development opportunities.
- Other info: Join a collaborative team and make a real impact in the industry.
- Why this job: Combine your construction expertise with tech in a dynamic start-up environment.
- Qualifications: 4+ years as a Quantity Surveyor or Commercial Manager in UK construction.
The predicted salary is between 48000 - 56000 £ per year.
Our client is a fast-growing B2B SaaS platform transforming how construction companies manage subcontractor payment claims and commercial accounts. Built by construction professionals for construction teams, the platform replaces a fragmented mix of spreadsheets, email chains and disconnected systems with a single cloud-based environment. The business is already trusted by major construction and property clients, with 600+ weekly active users across Ireland, the UK, Sweden, Portugal and Germany. It is ISO 27001 certified and backed by a leading enterprise development agency. The company was founded by experienced professionals with deep construction, commercial and technology backgrounds.
The Opportunity
Our client’s existing Customer Success team is strong, but it currently lacks deep construction commercial knowledge. Complex commercial queries from clients are currently escalated internally, creating a bottleneck. This hire will change that.
As QS / Customer Success Specialist, you will be the person our client’s customers turn to for commercial expertise, ensuring they get maximum value from the platform. You will bring deep construction knowledge and apply it in a completely new context: a growing, multi-country SaaS business at an exciting stage of scale. This is not a traditional QS role. It sits at the intersection of construction expertise, client relationship management and product development. You will work directly with the founding team and have a genuine opportunity to influence both the product roadmap and the direction of the business.
This role will be remote, but candidates must be based in or around London, as regular client meetings and site visits will be required across London and the wider UK area. The ideal profile is a QS or commercially minded construction professional who is ready to move into a SaaS/start-up environment while still leveraging their construction and commercial expertise. If you have been thinking about making that move, this role was designed for you.
Job Specification
- Customer Onboarding & Success
- Lead the onboarding experience for new clients, from platform setup and data migration through to full workflow integration.
- Build trusted, long-term relationships with key contacts at customer accounts, including Commercial Managers, Quantity Surveyors and Commercial Directors.
- Conduct regular account reviews, monitor platform adoption and proactively address any accounts showing low engagement or churn risk.
- Handle commercial construction queries independently, removing the escalation bottleneck and giving clients a credible, knowledgeable first point of contact.
- Product Feedback & Development
- Act as the voice of the customer internally, capturing structured feedback and translating it into clear, prioritised product requirements for the development team.
- Use your own industry knowledge to challenge and improve workflows, ensuring the platform reflects how commercial teams actually operate on site and in the office.
- Contribute to product documentation, training materials and help content written in the language of construction professionals.
- Sales Support & Growth
- Support the UK sales process by conducting product demonstrations with genuine commercial construction credibility and handling technical commercial objections.
- Identify upsell and expansion opportunities within the existing customer base.
- Track customer health metrics, including adoption rates, feature usage, renewal risk and expansion revenue.
- Represent the business at industry events, trade shows and client site visits across the UK and Ireland.
Person Specification
- Essential
- 4+ years’ experience as a Quantity Surveyor or Commercial Manager in UK commercial construction. Main contractor, specialist subcontractor or consultancy backgrounds are all welcome.
- Strong working knowledge of UK commercial construction contracts and processes, including NEC/JCT, payment applications, variation management, retentions and final accounts.
- UK market experience specifically. Candidates from the Irish market will only be considered if they have directly operated in the UK construction sector.
- Confident, credible and client-facing communicator, able to build trust quickly with senior commercial professionals.
- Genuine curiosity about technology and the potential for SaaS to modernise the construction industry. This must be authentic.
- Self-directed and comfortable with ambiguity, with the ability to manage priorities in a start-up environment without heavy oversight.
- Desirable
- Experience using construction management or SaaS platforms such as Procore, COINS, Causeway, Viewpoint or similar, from a user perspective.
- MRICS, MCIOB or equivalent professional qualification.
- Prior experience in a customer-facing role such as account management, solutions consulting or customer success.
- Background in team sports, which would align well with the client’s team culture and collaborative working style.
Compensation Package
All figures below are estimates based on live market data from 2025/2026. Final compensation will be confirmed at offer stage based on the individual’s profile and experience. Our client is willing to pay at the top of the £48,000–£56,000 range for the right candidate. All figures are estimates and final base salary will be confirmed at offer stage. Commission and bonus structures will be confirmed in the employment contract prior to the start date.
Benefits
- Pension - Employer contribution from day one, details to be confirmed
- Health Insurance Provided
- Remote Working
- Fully flexible, with travel budget provided for customer visits and onboarding
- Professional Development
- RICS CPD support, SaaS/customer success training and conference attendance
Quantity Surveyor in London employer: TCC Recruitment
Our client is an exceptional employer, offering a dynamic work environment that blends construction expertise with innovative technology in a fast-growing SaaS platform. With a strong focus on employee development, they provide comprehensive training and support for professional growth, alongside competitive benefits such as health insurance and a generous pension scheme. The remote working flexibility, combined with the opportunity to influence product development and engage directly with clients across London and the UK, makes this role uniquely rewarding for those looking to make a meaningful impact in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Quantity Surveyor in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like TCC Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Quantity Surveyor at TCC Recruitment.
We think you need these skills to ace Quantity Surveyor in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at TCC Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
