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For Companies At a Glance
- Tasks: Handle customer queries via calls and emails, ensuring first-time resolution.
- Company: Join a leading financial services firm with a supportive team culture.
- Benefits: Earn £25,000 per year plus benefits, with opportunities for growth.
- Why this job: Make a real difference by helping customers with their life and pension policies.
- Qualifications: Experience in financial services and excellent communication skills required.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
The predicted salary is between 25000 - 35000 £ per year.
You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve queries first time and in the right way.
Essential skills and experience:
- Experience in working within financial services, ideally in life and pensions.
- Experience in speaking to customers about their life and pension policies, confidently, and with empathy.
- Taking ownership, making sure every customer feels heard and supported.
- Great communication skills and a natural ability to listen.
- A calm, customer-focused approach, even when things get busy.
- Strong attention to detail and a knack for getting things right first time.
- Comfortable using computers and learning new systems.
- A team player who is open to feedback and always looking to improve.
Customer Service Representative employer: TCC Group
Contact Detail:
TCC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member. This will help you feel more confident when discussing life and pension policies.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped customers in the past. This will demonstrate your ability to take ownership and make customers feel heard.
✨Tip Number 4
Be ready to learn! Highlight your comfort with technology and willingness to adapt to new systems. Employers love candidates who are eager to improve and grow within the team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in financial services, especially in life and pensions, and show us how you’ve handled customer queries with empathy and confidence.
Show Off Your Communication Skills: Since great communication is key for this role, use clear and concise language in your application. Let us see your natural ability to listen and respond effectively, as this will set you apart from other candidates.
Demonstrate Attention to Detail: We love candidates who get things right first time! Make sure your application is free from typos and errors. This shows us that you have a strong attention to detail, which is crucial for handling customer requests accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TCC Group
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services, especially life and pensions. Familiarise yourself with common queries customers might have about their policies so you can speak confidently and empathetically during the interview.
✨Showcase Your Communication Skills
During the interview, demonstrate your great communication skills by actively listening to the interviewer and responding thoughtfully. Use examples from your past experiences where you’ve successfully resolved customer issues, highlighting your calm and customer-focused approach.
✨Emphasise Teamwork and Feedback
Be ready to discuss how you work as part of a team and how you handle feedback. Share specific instances where you’ve collaborated with colleagues to improve service or processes, showing that you’re open to learning and growing in your role.
✨Attention to Detail is Key
Highlight your strong attention to detail by discussing how you ensure accuracy in your work. You could mention any systems or methods you use to double-check your work, which will reassure them that you can get things right first time.
