At a Glance
- Tasks: Deliver outstanding customer service across various channels and resolve queries effectively.
- Company: Join a dynamic banking team dedicated to exceptional customer experiences.
- Benefits: Earn £24,000 per annum with flexible remote work after training.
- Other info: Enjoy a supportive team environment with opportunities for continuous improvement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience is essential; contact centre experience is a plus.
The predicted salary is between 24000 - 24000 £ per year.
Our clients Customer Service team plays a vital role in delivering an outstanding experience to customers.
As a Customer Service Advisor within the Banking division, you will be the first point of contact for customers, helping to resolve a wide range of queries and providing support across multiple communication channels.
This is a varied and fast-paced role where no two days are the same.
You'll have the opportunity to take ownership of customer issues, contribute ideas for service improvements, and make a genuine difference to the customer experience.
We are looking for individuals who are passionate about helping others and committed to delivering exceptional service.
Salary
£24,000 per annum for a 30 hr contract
Training
5 weeks of training on site
Working Hours
You will be required to work on a twilight shift from 5pm-1.30am
Shift
You will work 4 nights on and 4 nights off with 1 evening every 2 weeks in office and the rest remote once training is complete.
Key Responsibilities
- Deliver excellent customer service via telephone, email, live chat, and social media channels.
- Take ownership of customer enquiries and provide effective solutions in a timely manner.
- Maintain high standards of service and continuously seek ways to improve the customer experience.
- Handle customer complaints professionally and escalate issues where appropriate.
- Support continuous improvement initiatives within the customer service function.
- Identify opportunities to improve processes, procedures, and workflows.
- Work collaboratively within a dynamic and supportive team environment.
About You
- Previous customer service experience is essential.
- Contact centre experience is beneficial but not required.
- Confident communicating with customers across a range of channels, particularly by telephone.
- Excellent written and verbal communication skills.
- Comfortable working in a fast-moving environment where priorities can change quickly.
- Resilient and able to manage challenging customer interactions with professionalism and empathy.
- Strong problem-solving skills and a customer-focused mindset.
- Competent IT skills and confidence using multiple systems and applications.
Customer Service Advisor - Night Shift in Southampton employer: TCC Group Careers
As a Customer Service Advisor in our dynamic Banking division, you'll join a supportive team that values your contributions and fosters a culture of continuous improvement. With a competitive salary and flexible night shift hours, you will have the chance to make a real impact on customer experiences while enjoying opportunities for personal and professional growth. Our commitment to employee development and a collaborative work environment makes us an excellent employer for those passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Night Shift in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TCC Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TCC Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Night Shift in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TCC Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at TCC Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TCC Group Careers!
How to prepare for a job interview at TCC Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
