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- Tasks: Support operations with client onboarding, document management, and team collaboration.
- Company: Join TC Group, the UK's fastest-growing accountancy firm.
- Benefits: Enjoy a competitive salary, hybrid working, and a fun workplace culture.
- Why this job: Be part of a dynamic team making a real impact on ambitious businesses.
- Qualifications: Experience in administration or a keen willingness to learn and grow.
- Other info: Great opportunities for personal development and a supportive work environment.
The predicted salary is between 24000 - 30000 £ per year.
Location: Manchester. Employment type: Full time. Permanent. Salary: up to £30,000 depending on experience. Hours: Monday to Friday, 37.5 hours per week with hybrid working (after successful completion of probationary period). Ideally looking for full time but could consider part time hours over 5 days.
About The Operations Support Lead Role
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.
We have an exciting opportunity for an Operations Support Lead to join the team in our Manchester office. We’re seeking an experienced administrator or someone super keen to learn and develop. As our Operations Support Lead, you will thrive in a busy and varied support role that spans both administration and fee earning. You will provide service excellence in every stakeholder interaction and build strong working relationships with colleagues and clients whilst developing technical expertise and taking ownership of the role.
This client facing role is an important appointment within our Business as it brings the opportunity to interact with fee earning and administrative teams. As well as working closely with our partners and senior team on the delivery of a range of client services.
Key Responsibilities Of An Operations Support Lead Will Include:
- New client onboarding through systemised due diligence and ID checks
- Take ownership of the Business’ Company Secretarial function, ensuring filings are completed in accordance with deadlines
- Client liaison by telephone, e-mail and via our secure document portal
- Issuing compliance documents to clients and managing the return of signed documents
- Filing of documents at Companies House
- Managing incoming calls to the office as required
- Raising fees to clients and managing any fee issues through to resolution
- Provision of proactive support to clients and colleagues relating to all administrative matters to support the smooth running of the Business
- Undertake training with colleagues as required to support with Business activities
- Building strong and trusted client relationships, managing expectations accordingly and escalating queries where required
- Provide absence and holiday cover for colleagues as required
About You
We are looking for candidates with the following skills and experience:
- Ideally professional services experience in accountancy or other professional setting, in either a fee earning or support role
- Enjoys a varied and challenging role covering a wide range of tasks
- Adopts a hands-on approach to support the team
- Keenness for learning and development
- Effective time management, organisation and communication skills
- Excellent attention to detail
- Able to work under pressure to deadlines
- IT proficient (Microsoft Suite and accounting software packages would be an advantage but not essential)
- Continual improvement through review and implementation of best practice
Benefits
- Pension scheme
- Group life assurance x 4 salary
- Birthday day off
- Car parking
- Christmas shutdown
- Social functions and events
- Statutory maternity/paternity leave rates
- Hybrid working between office and home
- Access to our employee benefits portal – cashback and vouchers on everyday purchases
- Employee referral bonus – we’re always looking for talented individuals to join our team
- Employee Assistance Programme
- Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations
About Us
TC Group is growing and changing at quite a pace! We’re an ambitious group of people with the same aim – to create a consistent, high-quality experience for our clients. Like us, our client list is growing – we’re supporting more and more of the UK’s ambitious business owners, SME’s and large Corporations and it’s a real team effort. We’re helping them make courageous decisions to grow their businesses.
We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.
We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.
Operations Support Lead in Manchester employer: TC Professional Services
Contact Detail:
TC Professional Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Support Lead role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research TC Group and understand their values and services. Tailor your responses to show how your skills align with their needs. We want to see that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for administrative roles and think about how you can showcase your attention to detail and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining TC Group and ready to take on the challenge of the Operations Support Lead role.
We think you need these skills to ace Operations Support Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Lead role. Highlight relevant experience in administration and client-facing roles, and don’t forget to showcase your keen interest in learning and development!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining TC Group and how your skills align with the responsibilities of the Operations Support Lead. Keep it engaging and personal!
Showcase Your Skills: In your application, emphasise your effective time management, organisation, and communication skills. Mention any IT proficiency you have, especially with Microsoft Suite or accounting software, as this will make you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TC Professional Services
✨Know the Company Inside Out
Before your interview, take some time to research TC Group. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Administrative Skills
As an Operations Support Lead, you'll be handling various administrative tasks. Prepare examples from your past experiences that highlight your organisational skills, attention to detail, and ability to manage multiple priorities under pressure.
✨Prepare for Client Interaction Scenarios
Since this role involves client liaison, think about how you would handle different client scenarios. Be ready to discuss how you would build strong relationships and manage expectations, as well as how you would resolve any issues that may arise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows you're engaged and serious about contributing to the company.
