At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and build strong client relationships.
- Company: Fast-moving Managed Service Provider in East Sussex with a dynamic team.
- Benefits: Competitive salary, annual pay increases, birthday off, and free drinks in the office.
- Other info: Office-based role with regular travel to client sites and opportunities for career growth.
- Why this job: Join a vibrant team where no two days are the same and make a real impact.
- Qualifications: At least 2 years' experience in IT support and a passion for technology.
The predicted salary is between 27000 - 32000 € per year.
We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly.
- Providing IT support via phone, remote tools, and on-site visits
- Owning and resolving helpdesk tickets in line with SLAs
- Building strong client relationships through clear, professional communication
- Setting up users across Active Directory, Microsoft 365, and Entra
- Supporting and configuring VoIP systems (training provided)
- Monitoring backups, updates, and system health checks
- Supporting and leading IT projects when required
Requirements:
- At least 2 years' experience in an IT Support role
- A genuine passion for IT and delivering great service
- Windows Server (AD, GPO, DNS, DHCP)
- Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
- Windows & Mac OS
- MSP experience and relevant certifications are a bonus, not a must.
Location & travel:
- This is an office-based role in Seaford, with regular travel to client sites.
- Company vehicles are available.
Benefits:
- Annual salary increases (minimum £1,000 per year!)
- Regular pay reviews
- Pension scheme
- Your birthday off - on us
- Free drinks in the office
- Smart casual dress + branded clothing
- Free parking
Due to the nature of our clients, a clear DBS check will be required before starting.
Senior Technical Support Engineer - Network in Seaford employer: TC IT Services
As a dynamic Managed Service Provider based in Seaford, we pride ourselves on fostering a vibrant work culture where no two days are the same. Our commitment to employee growth is evident through regular pay reviews, annual salary increases, and opportunities to engage in diverse IT projects, all while enjoying perks like your birthday off and free drinks in the office. Join us to be part of a team that values strong client relationships and offers a supportive environment for IT enthusiasts looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Network in Seaford
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your passion for IT and how you can contribute to our team at StudySmarter.
We think you need these skills to ace Senior Technical Support Engineer - Network in Seaford
Some tips for your application 🫡
Show Your Passion for IT:We want to see your genuine enthusiasm for technology and helping others. Make sure to highlight any projects or experiences that showcase your love for IT and delivering top-notch service.
Tailor Your Application:Don’t just send a generic CV! We’re looking for someone who fits our vibe, so tweak your application to reflect how your skills and experiences align with the role of an IT Support Engineer at our company.
Be Clear and Professional:Communication is key in this role. When writing your application, keep it clear and professional. Use straightforward language and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at TC IT Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and VoIP systems. Be ready to discuss your experience with troubleshooting and resolving issues, as well as any relevant projects you've worked on.
✨Showcase Your Communication Skills
Since building strong client relationships is key, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with clients or team members to resolve issues.
✨Demonstrate Your Passion for IT
Let your enthusiasm for IT shine through! Share stories about what excites you in the tech world, whether it's a new tool you've learned or a project you're proud of. This will show that you're not just looking for a job, but a role where you can thrive.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with questions about the company culture, team dynamics, and the types of projects you'll be involved in. This shows you're genuinely interested and helps you assess if it's the right fit for you.
