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- Tasks: Support clients and colleagues in a dynamic administrative role with varied responsibilities.
- Company: Join TC Group, the UK's fastest-growing top 20 accountancy firm.
- Benefits: Enjoy competitive salary, hybrid working, and 23 days holiday plus more.
- Why this job: Be part of a team that helps ambitious businesses thrive and grow.
- Qualifications: Experience in administration or a keen willingness to learn and develop.
- Other info: Great opportunities for training, development, and career progression.
The predicted salary is between 24000 - 30000 £ per year.
Salary – up to £30,000 depending on experience
Hours – Monday to Friday, 37.5 hours per week with hybrid working (after successful completion of probationary period). Ideally looking for full time but could consider part time hours over 5 days.
Holiday – 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 2 days).
About the Operations Support Lead role:
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. We have an exciting opportunity for a Operations Support Lead to join the team in our Manchester office. We’re seeking an experienced administrator or someone super keen to learn and develop.
As our Operations Support Lead, you will thrive in a busy and varied support role that spans both administration and fee earning. You will provide service excellence in every stakeholder interaction and build strong working relationships with colleagues and clients whilst developing technical expertise and taking ownership of the role. This client‑facing role is an important appointment within our Business as it brings the opportunity to interact with fee earning and administrative teams, as well as working closely with our partners and senior team on the delivery of a range of client services.
Key Responsibilities:
- New client onboarding through systemised due diligence and ID checks
- Take ownership of the Business’ Company Secretarial function, ensuring filings are completed in accordance with deadlines
- Client liaison by telephone, e‑mail and via our secure document portal
- Issuing compliance documents to clients and managing the return of signed documents
- Filing of documents at Companies House
- Managing incoming calls to the office as required
- Raising fees to clients and managing any fee issues through to resolution
- Provision of proactive support to clients and colleagues relating to all administrative matters to support the smooth running of the Business
- Undertake training with colleagues as required to support Business activities
- Building strong and trusted client relationships, managing expectations accordingly and escalating queries where required
- Provide absence and holiday cover for colleagues as required
About you:
We are looking for candidates with the following skills and experience:
- Ideally professional services experience in accountancy or other professional setting, in either a fee earning or support role
- Enjoys a varied and challenging role covering a wide range of tasks
- Adopts a hands‑on approach to support the team
- Keenness for learning and development
- Effective time management, organisation and communication skills
- Excellent attention to detail
- Able to work under pressure to deadlines
- IT proficient (Microsoft Suite and accounting software packages would be an advantage but not essential)
- Continual improvement through review and implementation of best practice
Full benefits available for the Operations Support Lead:
- Group life assurance x 4 salary
- Birthday day off
- Car parking
- Social functions and events
- Statutory maternity/paternity leave rates
- Hybrid working between office and home
- Access to our employee benefits portal – cashback and vouchers on everyday purchases
- Employee Referral Bonus – we’re always looking for talented individuals to join our team
- Employee Assistance Programme
- Regular training and development – continuous development and support not only for your professional qualifications but also for your personal goals and aspirations
About us:
TC Group is growing and changing at quite a pace! We’re an ambitious group of people with the same aim – to create a consistent, high-quality experience for our clients. Like us, our client list is growing – we’re supporting more and more of the UK’s ambitious business owners, SMEs and large Corporations and it’s a real team effort. We’re helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide sponsorship.
Operations Support Lead Manchester Administration employer: TC Group
Contact Detail:
TC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Lead Manchester Administration
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in operations support roles. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes TC Group tick and be ready to discuss how your skills align with their mission. This shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Practice your communication skills! Since this role involves client interaction, being articulate and confident is key. Try mock interviews with friends or family to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TC Group team. So, get that application in and let’s make it happen!
We think you need these skills to ace Operations Support Lead Manchester Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant admin or client-facing roles you've had, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Operations Support Lead role and how your background makes you a perfect fit for our team at TC Group.
Show Off Your Communication Skills: Since this role involves liaising with clients and colleagues, make sure your application demonstrates your strong communication skills. Whether it's through your writing style or examples of past interactions, let us see your ability to connect!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TC Group
✨Know the Company Inside Out
Before your interview, take some time to research TC Group. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Administrative Skills
Since the Operations Support Lead role involves a lot of administrative tasks, be prepared to discuss your previous experience in this area. Bring examples of how you've managed client onboarding, document filing, or any relevant software you've used. Highlight your attention to detail!
✨Demonstrate Your Communication Skills
This role requires excellent communication with clients and colleagues. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved issues or built strong relationships in past roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
