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- Tasks: Support client onboarding, manage documents, and build strong relationships.
- Company: Dynamic operations team in Manchester with a focus on collaboration.
- Benefits: Competitive salary, hybrid working, birthday off, and continuous training.
- Why this job: Join a supportive environment where you can grow and make an impact.
- Qualifications: Professional services experience preferred; keen learners welcome!
- Other info: Enjoy social events and a culture of continuous improvement.
The predicted salary is between 24000 - 30000 £ per year.
Salary: up to £30,000 depending on experience.
Hours: Monday to Friday, 37.5 hours per week with hybrid working after successful completion of probation. Ideally full‑time but could consider part‑time hours over 5 days.
Holiday: 23 days annual leave (excluding bank holidays), increasing by one day per year of service up to a maximum of 2 days.
Key Responsibilities:
- New client onboarding through systemised due diligence and ID checks.
- Take ownership of the Business’ Company Secretarial function, ensuring filings are completed in accordance with deadlines.
- Client liaison by telephone, e‑mail and via our secure document portal.
- Issuing compliance documents to clients and managing the return of signed documents.
- Filing of documents at Companies House.
- Managing incoming calls to the office as required.
- Raising fees to clients and managing any fee issues through to resolution.
- Provision of proactive support to clients and colleagues relating to all administrative matters to support the smooth running of the Business.
- Undertake training with colleagues as required to support with Business activities.
- Building strong and trusted client relationships, managing expectations accordingly and escalating queries where required.
- Provide absence and holiday cover for colleagues as required.
Qualifications:
- Ideally professional services experience in accountancy or other professional setting, in either a fee‑earning or support role.
- Enjoys a varied and challenging role covering a wide range of tasks.
- Adopts a hands‑on approach to support the team.
- Keenness for learning and development.
- Effective time management, organisation and communication skills.
- Excellent attention to detail.
- Able to work under pressure to deadlines.
- IT proficient (Microsoft Suite and accounting software packages would be an advantage but not essential).
- Continual improvement through review and implementation of best practice.
Benefits:
- Pension scheme.
- Group life assurance x4 salary.
- Birthday day off.
- Car parking.
- Christmas shutdown.
- Social functions and events.
- Statutory maternity/paternity leave rates.
- Hybrid working between office and home.
- Access to employee benefits portal – cashback and vouchers on everyday purchases.
- Employee referral bonus.
- Employee assistance programme.
- Regular training and development – continuous development and support not only for your professional qualifications but also for your personal goals and aspirations.
We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide sponsorship. We are an equal opportunity employer and welcome candidates from all backgrounds.
Department: Administration | Contract type: Permanent | Employment type: Full‑time | Seniority level: Entry level
Operations Support Lead in Manchester employer: TC Group
Contact Detail:
TC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Operations Support Lead role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for operations roles, and don’t forget to highlight your attention to detail and time management skills. The more you practice, the more comfortable you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining us. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Operations Support Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Lead role. Highlight relevant experience, especially in client onboarding and administrative support, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills align with our needs. Keep it friendly and professional – we want to get to know you!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at TC Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Lead role. Familiarise yourself with the key responsibilities like client onboarding and managing compliance documents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client liaison, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed client relationships or resolved issues. Practising how you articulate these experiences can really set you apart.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position, especially when it comes to filing documents and managing deadlines. Bring up specific instances from your past work where your attention to detail made a difference. This will reassure the interviewer that you can handle the responsibilities of the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
