At a Glance
- Tasks: Lead and improve technology services, ensuring excellence and customer satisfaction.
- Company: Join TC Group, a fast-growing accountancy firm with a people-first culture.
- Benefits: Enjoy 25 days holiday, life assurance, and ongoing training opportunities.
- Other info: Dynamic environment with excellent career growth and a commitment to inclusivity.
- Why this job: Shape the future of technology services and make a real impact.
- Qualifications: Proven leadership in technology services and strong stakeholder management skills.
The predicted salary is between 66150 - 80850 £ per year.
Location: Remote (Greater London area) - meeting in London office, on as needed basis
Working Pattern: Permanent, immediate start date preferred
Holiday: 25 days annual leave (excluding bank holidays), increasing with service up to 28 days
At TC Group, we're more than accountants. We're trusted business advisors helping ambitious entrepreneurs, SMEs and larger organisations achieve their goals. As one of the UK's fastest-growing Top 20 accountancy firms, we're proud of our people-first culture, our collaborative approach and our commitment to helping both our clients and our colleagues succeed.
We are accelerating our digital transformation with a bold AI roadmap at the centre of our strategy and to support this ambition, we’re seeking an experienced Head of Technology Services to lead the delivery, performance and continuous improvement of technology services across the Group. This leadership role is in our Data, Digital & Technology team. You'll be responsible for service excellence, incident management, supplier coordination, stakeholder engagement and driving a customer-focused technology experience. This role will coordinate with our Technology specialists in data, systems, platforms & architecture, to provide a joined-up experience. Working closely with senior leaders, technology teams and partner firms, you'll ensure services are visible, easy to access and aligned to business needs while championing continuous improvement and service adoption.
If you're looking for a role where your ideas are valued, your development is supported and your contribution genuinely makes a difference, we'd love to hear from you. An excellent opportunity for the right individual to grow and develop your career with TC Group, this will be very well suited to an aspiring technology director, ready to advance with greater responsibilities as our Group continues to grow.
What You'll Be Doing
- Own the end-to-end provision of Technology Services across TC Group, ensuring services are reliable, responsive, well governed and aligned to business priorities.
- Define, monitor and report on SLAs, service performance measures, incident trends, request volumes, resolution times and customer satisfaction.
- Lead incident management processes, ensuring incidents are triaged, prioritised, communicated and resolved effectively, with clear post-incident reviews and improvement actions.
- Lead and coach service-focused colleagues, building a professional, customer-focused culture with clear accountability and development plans.
- Ensure service provision supports M&A integration activity, onboarding newly acquired firms into TC Group technology services in a structured and consistent way.
- Advocate for adoption of TC Group technology services in all the firms that join TC Group.
What We're Looking For
- Proven leadership in Technology Services or IT Service Management.
- Experience in a professional services sector advantageous.
- Strong experience with SLAs, incident management, service performance and continual improvement.
- Excellent stakeholder management and communication skills.
- A customer-first mindset with a passion for improving user experience.
- Experience managing suppliers and working across complex, multi-site organisations.
- A proactive and solutions-focused approach.
- Ambitious, logistical and service minded.
Why Join TC Group?
This is an exciting opportunity to shape and evolve Technology Services within a growing organisation, influence strategic decisions and support the integration of new firms as TC Group continues to expand. If you aspire to be a leader in technology or future CIO, this is the opportunity for you.
- Group life assurance (4x salary)
- Employee Assistance Programme
- Employee benefits platform with discounts, cashback, GP and prescription services
- Employee referral bonus
- Social events and team activities
- Ongoing training and development opportunities
About TC Group
TC Group is a dynamic and rapidly growing professional services business. Our success is built on the expertise, passion and dedication of our people. We believe that great businesses are built by great teams. That's why we invest in our colleagues, encourage innovation and create an environment where people can thrive both professionally and personally. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to bring their authentic selves to work. We welcome applications from candidates from all backgrounds and experiences. Candidates must be based in the UK and we’re unable to provide visa sponsorship if required.
Hours
37.5 hours per week, Monday to Friday
Standard benefits across all offices. Please refer to the advert for the full benefits available.
- Holiday entitlement
- Pension scheme
- Group life assurance
- Access to our corporate reward scheme
- Employee Assistance Programme
- Opportunity to develop your skills and progress within the firm
- Regular training and development
Head of Technology Services in London employer: TC Group
At TC Group, we pride ourselves on being more than just accountants; we are a people-first organisation that fosters a collaborative and inclusive work culture. As a rapidly growing Top 20 accountancy firm based in the Greater London area, we offer our employees exceptional benefits, including generous annual leave, ongoing training opportunities, and a supportive environment that encourages professional growth. Join us to be part of a dynamic team where your contributions are valued, and you can truly make a difference in shaping the future of technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Services in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TC Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TC Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TC Group!
✨Direct Apply to TC Group
Let's not forget to apply directly through the TC Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technology Services in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TC Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TC Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TC Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
