At a Glance
- Tasks: Lead and manage large teams to deliver high-quality services across multiple sites.
- Company: Join TC Facilities Management, a leading provider with over 60 years of experience.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Dynamic role with travel between sites and a focus on continuous improvement.
- Why this job: Make a real impact by driving performance and enhancing service delivery.
- Qualifications: Experience in managing large teams and strong knowledge of Health & Safety regulations.
The predicted salary is between 38000 - 40000 £ per year.
Location: Covering N London, Welwyn Garden City and Milton Keynes
Shift Pattern: 5 from 7 days (including weekends)
Hours: 40 per week
Salary: £38,000 – £40,000 + car allowance
Contract: Permanent
The Role
We’re looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high-quality FM service across multiple sites, working in partnership with our customer. You’ll lead from the front – driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant and customer-focused service. You’ll have full operational oversight, including performance management, service delivery, financial control and continuous improvement, while acting as the main interface between site teams, supply partners and the customer.
What You’ll Be Responsible For
- Providing strategic leadership across multiple sites, leading large soft services teams.
- Ensuring delivery of a safe, compliant and high-quality cleaning service in line with H&S and COSHH legislation.
- Driving service performance in line with SLAs, KPIs and the site service charter.
- Managing colleague engagement, recruitment, performance and development.
- Owning colleague relations matters in line with HR policy.
- Monitoring service partner performance and holding teams accountable for standards.
- Financial tracking and reporting to ensure services are delivered within budget.
- Leading audits, statutory compliance and maintaining legal standards.
- Identifying and delivering efficiency improvements and service enhancements.
- Acting as the key day-to-day contact for the customer and maintaining strong, professional relationships.
- Supporting and delivering FM projects as agreed with the project team.
- Responding effectively to operational challenges and emergencies.
- Coaching and developing managers and supervisors to raise overall performance.
- Driving a culture of accountability, respect and continuous improvement.
This role requires regular travel between sites, so a full UK driving licence is essential.
About You
We’re looking for someone who:
- Has experience managing large teams within a service delivery or FM environment.
- Is confident managing remotely across multiple locations.
- Understands KPIs, data and how to use them to drive performance.
- Has strong working knowledge of Health & Safety and COSHH.
- Builds strong, credible customer relationships.
- Is commercially aware and comfortable managing budgets.
- Can lead through change and bring colleagues with them.
- Deals with performance issues quickly, fairly and constructively.
Most importantly, you’ll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.
About Us
TC Facilities Management (TCFM) started over 60 years ago with a simple vision – to provide high quality services to businesses. From those beginnings, we’ve grown into one of the UK’s leading providers in our sector. We rely on our colleagues to deliver exceptional service, and every role plays a part in our continued success. Join us, and your contribution will be recognised, valued and supported.
Operations Support Manager in Welwyn Garden City employer: TC Facilities Management
At TC Facilities Management, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and continuous improvement. As an Operations Support Manager, you'll benefit from competitive salary packages, a supportive environment for professional growth, and the opportunity to lead a dedicated team across multiple sites in North London, Welwyn Garden City, and Milton Keynes. Join us to make a meaningful impact while enjoying a rewarding career in a company that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Welwyn Garden City
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like TC Facilities Management.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like TC Facilities Management.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like TC Facilities Management, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Operations Support Manager in Welwyn Garden City
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show TC Facilities Management that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with TC Facilities Management specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. TC Facilities Management will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at TC Facilities Management
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at TC Facilities Management a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at TC Facilities Management.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at TC Facilities Management, showcasing your work ethic and the quality of your previous roles in janitorial services.
