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For Companies At a Glance
- Tasks: Join us as a Security Operations Centre Officer, ensuring safety and support on weekends.
- Company: We're a top-tier family-owned security and cleaning provider with over 4,000 employees.
- Benefits: Enjoy perks like flexible hours, discounts, free uniform, and access to mental health support.
- Why this job: Be part of a trusted team, make a difference, and develop your skills in a dynamic environment.
- Qualifications: Must hold SIA licenses for Security Guard/DS and CCTV, plus a full UK driving license.
- Other info: Opportunities for overtime and mobile shifts available; training provided.
About The Role
Location: TCFM SOC (Tadworth, Surrey)
Rota/hours: Saturdays & Sundays 07:00 until 19:00. Opportunities for overtime and mobile shifts are available.
Key Responsibilities:
- Demonstrate the TCFM values at all times (Respect, Care, Initiative, and Expertise).
- Provide 24/7/365 response to incidents, accidents, and emergencies for TCFM colleagues, customers, stakeholders, the public, and emergency services.
- Follow assignment instructions, risk assessments, and relevant customer policies consistently.
- Execute security processes efficiently to support operations, resolving issues in "One Touch".
- Build confidence with customers and colleagues through effective decision-making, communication, customer service, and professional standards.
- Resolve colleague and customer queries promptly, minimizing escalations and complaints.
- Plan and schedule security resources to meet customer needs.
- Centralize administrative processes to improve operational efficiency (e.g., SIA/Uniform/Holiday/Pay queries).
- Utilize monitoring, analytics, and intelligence to identify risks and support decision-making.
- Provide regular reports (daily, weekly, monthly) internally and to customers to monitor security performance.
- Act as the SME for security systems, applications, and software.
- Collaborate with service partners to meet operational requirements aligned with TFCM strategy.
- Deploy resources effectively, managing all customer requirements, including unplanned gaps, and coordinate colleagues' shifts.
- Manage service partner resources and execute relevant financial and compliance processes, seeking authorization as needed.
- Maintain the integrity of security systems and applications, ensuring consistency across TCFM.
- Ensure security colleagues hold appropriate SIA licensing and accreditation; facilitate training and support.
- Process holidays efficiently without compromising site or customer expectations.
- Generate and analyze management information, reports, and intelligence to optimize resource use and mitigate risks.
- Review and update assignment instructions, risk assessments, and operational processes to ensure safety and security.
About You
Experience / Skills & Qualifications:
- SIA license – Security Guard/DS
- SIA license – CCTV
- Proficiency with IT systems at SME level
- Full UK driving license
About Us
What do you get from us?
- Assistance Programme through Health Assured – support for physical, mental, and financial health via our ehub and phone.
- Grocery Aid – emotional, practical, and financial support, including counseling, advice, and grants.
- Wagestream – access your earnings as you earn them; save and develop better spending habits.
- Perkbox – discounts on shopping, days out, dining, utility bills, plus recipes and well-being tips.
- Free uniform
- All necessary training and tools to perform your role
A little about us: A family-owned business founded in 1962. Employing over 4,000 colleagues. Ranked within the top 2% of all cleaning and security providers. Services include cleaning, security, specialist, and FM services. Committed to delivering personable and reliable service. We operate across multiple industries with brands you may know and trust.
If this sounds like the right opportunity for you, we look forward to hearing from you.
Security Operations Centre Officer (Weekends) & Mobile support employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Centre Officer (Weekends) & Mobile support
✨Tip Number 1
Familiarise yourself with the TCFM values: Respect, Care, Initiative, and Expertise. Demonstrating these values during your interactions can set you apart and show that you're a good cultural fit for the team.
✨Tip Number 2
Highlight any previous experience in security operations or emergency response roles. Be prepared to discuss specific situations where you effectively resolved incidents or managed crises, as this will showcase your capability in handling the responsibilities of the role.
✨Tip Number 3
Brush up on your IT skills, especially if you have experience with security systems and applications. Being able to demonstrate your proficiency at an SME level can give you an edge, as the role requires effective use of technology in security operations.
✨Tip Number 4
Prepare to discuss how you would manage resources and coordinate shifts effectively. Think about examples from your past experiences where you successfully planned and scheduled resources to meet operational needs, as this is crucial for the role.
We think you need these skills to ace Security Operations Centre Officer (Weekends) & Mobile support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific duties of a Security Operations Centre Officer.
Highlight Relevant Experience: Emphasise any previous experience in security roles, particularly those involving incident response or customer service. Mention your SIA licenses and any relevant IT proficiency to demonstrate your qualifications.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Use specific examples from your past experiences to illustrate how you embody the TCFM values of Respect, Care, Initiative, and Expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at TC Facilities Management
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Security Operations Centre Officer. Familiarise yourself with the key tasks such as incident response, customer service, and resource management. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in security or related fields. Highlight any relevant SIA licenses you hold, your proficiency with IT systems, and how you've effectively managed security operations in the past. Real-life examples will make your answers more compelling.
✨Emphasise Communication Skills
As this role requires effective communication with colleagues and customers, be ready to showcase your interpersonal skills. Think of examples where you resolved conflicts or provided excellent customer service, as these will illustrate your ability to build confidence and rapport.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in high-pressure situations. The interviewers will want to know how you handle emergencies and unexpected challenges. Share specific instances where you successfully resolved issues, focusing on your decision-making process.
