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- Tasks: Lead a large janitorial team and manage facilities services at a busy distribution centre.
- Company: Join TC Facilities Management, a leader in delivering top-notch facilities services.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by ensuring a safe, clean space while developing your leadership skills.
- Qualifications: Experience in managing large teams and a valid driving licence are essential.
- Other info: This is a field-based role, perfect for those who thrive on variety and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
TC Facilities Management is looking for an Operations Support Manager to join a busy Distribution Centre contract. This is a field-based role, ideally located in the Glasgow area. You will be responsible for managing the facilities management service for the site, working in partnership with the client.
- Strategic leadership and effective management of a large janitorial team across soft services.
- Deliver cost and efficiency improvements while maintaining health and safety and COSHH legislation.
- Communicate proactively with site colleagues to understand customer needs and keep them informed of site issues and developments.
- Provide a high-quality, safe, and clean environment.
- Manage colleague relations effectively and efficiently, including recruitment and leadership.
- Analyze key data to meet KPIs.
- Experience in managing large teams is required.
- Travel between sites (driving license required).
- Deliver services according to FM strategy, service charter, and SLAs.
- Manage onsite FM projects as agreed with the Project Team.
- Act as a key interface between the client and service providers daily.
- Monitor and report on SLAs and KPIs.
- Oversee supply partner service delivery and customer interface.
- Track and report financials to ensure services stay within budget.
- Implement continuous improvement initiatives for hard services.
- Manage departmental audits and statutory compliance.
- Develop and maintain relationships with the customer.
- Handle employee relations per HR policies, valuing diversity.
- Train and induct colleagues on roles, standards, policies, and safety procedures.
- Respond to emergencies or urgent issues appropriately.
- Maintain and develop customer relationships, making decisions to preserve customer satisfaction.
- Overcome obstacles to meet customer expectations and adapt priorities accordingly.
- Use initiative to address challenges and improve performance.
- Coach team members and address performance issues promptly.
- Build professional relationships and work across regions and departments.
Operations Support Manager - Glasgow area employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - Glasgow area
✨Tip Number 1
Familiarise yourself with the facilities management industry, especially in the context of Glasgow. Understanding local regulations and standards will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at TC Facilities Management.
✨Tip Number 3
Prepare to discuss your experience managing large teams effectively. Think of specific examples where you've improved efficiency or resolved conflicts, as these will be crucial in showcasing your leadership skills.
✨Tip Number 4
Research TC Facilities Management's values and recent projects. Being able to align your personal values with theirs and discussing how you can contribute to their goals will make a strong impression during your interview.
We think you need these skills to ace Operations Support Manager - Glasgow area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and team leadership. Use specific examples that demonstrate your ability to manage large teams and improve efficiency.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Support Manager role. Emphasise your strategic leadership skills and your experience in managing janitorial teams, as well as your commitment to health and safety.
Showcase Relevant Skills: In your application, clearly outline your skills related to customer relationship management, data analysis, and project management. Mention any experience with KPIs and SLAs, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Operations Support Manager position.
How to prepare for a job interview at TC Facilities Management
✨Showcase Your Leadership Skills
As an Operations Support Manager, you'll be leading a large janitorial team. Be prepared to discuss your previous leadership experiences, how you motivate teams, and any strategies you've implemented to improve performance.
✨Understand the Client's Needs
Demonstrate your ability to communicate effectively with clients. Research TC Facilities Management and be ready to explain how you would ensure their needs are met while maintaining high service standards.
✨Highlight Your Problem-Solving Abilities
The role requires overcoming obstacles to meet customer expectations. Prepare examples of past challenges you've faced in similar roles and how you successfully resolved them.
✨Familiarise Yourself with Health and Safety Regulations
Since health and safety is a key aspect of the role, brush up on relevant legislation like COSHH. Be ready to discuss how you would implement these regulations in your daily operations.
