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For Companies At a Glance
- Tasks: Lead and manage large teams to deliver top-notch service across multiple sites.
- Company: Join a leading age-inclusive jobs board focused on quality service delivery.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact by driving performance and enhancing customer relationships.
- Qualifications: Experience in managing large teams and understanding of KPIs and health regulations.
- Other info: Dynamic role with travel between sites and a focus on continuous improvement.
The predicted salary is between 38000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About The Role
- Location: Covering Crawley, Weybridge, Camberley, Merton & Bognor Regis
- Shift Pattern: 5 from 7 days (including weekends)
- Hours: 40 per week
- Salary: £38,000 - £40,000 + car allowance
- Contract: Permanent
The Role
We’re looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high-quality FM service across multiple sites, working in partnership with our customer. You’ll lead from the front – driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant and customer‑focused service. You’ll have full operational oversight, including performance management, service delivery, financial control and continuous improvement, while acting as the main interface between site teams, supply partners and the customer.
What You’ll Be Responsible For
- Providing strategic leadership across multiple sites, leading large soft services teams.
- Ensuring delivery of a safe, compliant and high‑quality cleaning service in line with H&S and COSHH legislation.
- Driving service performance in line with SLAs, KPIs and the site service charter.
- Managing colleague engagement, recruitment, performance and development.
- Owning colleague relations matters in line with HR policy.
- Monitoring service partner performance and holding teams accountable for standards.
- Financial tracking and reporting to ensure services are delivered within budget.
- Leading audits, statutory compliance and maintaining legal standards.
- Identifying and delivering efficiency improvements and service enhancements.
- Acting as the key day‑to‑day contact for the customer and maintaining strong, professional relationships.
- Supporting and delivering FM projects as agreed with the project team.
- Responding effectively to operational challenges and emergencies.
- Coaching and developing managers and supervisors to raise overall performance.
- Driving a culture of accountability, respect and continuous improvement.
This role requires regular travel between sites, so a full UK driving licence is essential.
About You
We’re looking for someone who:
- Has experience managing large teams within a service delivery or FM environment.
- Is confident managing remotely across multiple locations.
- Understands KPIs, data and how to use them to drive performance.
- Has strong working knowledge of Health & Safety and COSHH.
- Builds strong, credible customer relationships.
- Is commercially aware and comfortable managing budgets.
- Can lead through change and bring colleagues with them.
- Deals with performance issues quickly, fairly and constructively.
Most importantly, you’ll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.
Operations Support Manager employer: TC Facilities Management
Contact Detail:
TC Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Support Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their needs. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing large teams and driving performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in managing large teams and delivering high-quality services, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've driven performance and improved service delivery in previous roles. This will help us see the impact you've made.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at TC Facilities Management
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations support role and the specific responsibilities outlined in the job description. Familiarise yourself with key terms like SLAs, KPIs, and COSHH legislation, as these will likely come up during your discussion.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in previous roles. Think about specific challenges you faced, how you motivated your team, and the outcomes of your leadership. This will demonstrate your capability to drive performance and engagement across multiple sites.
✨Be Ready to Discuss Financial Acumen
Since managing budgets is a crucial part of this role, be prepared to discuss your experience with financial tracking and reporting. Bring examples of how you've managed costs effectively while maintaining service quality, as this will show your commercial awareness.
✨Build Rapport with the Interviewer
Remember, building strong relationships is key in this role. During the interview, focus on establishing a connection with your interviewer. Ask insightful questions about their experiences and the company culture, which will reflect your ability to foster professional relationships.